Utility Technician, Field Services

ServiceLink•,

6d•$19 - $22

About The Position

The Utility Technician, Field Services researches property condition and inspection reports to confirm utility status and handles utility transfers, activations, and deactivations for properties. The role reviews client business rules and correspondence, communicates with vendors, clients, third parties, utility companies, and client representatives, and manages recurring utility bill payments, deposits, and past-due payments. The technician also tracks utility-related tasks and tickets, researches servicing neglect issues, documents decisions and file activity in the appropriate systems, and works with team leadership on process improvements. The position includes completing and maintaining required client and system training, along with other duties as assigned. Applicants must be currently authorized to work in the United States on a full-time basis and must not require employment visa sponsorship now or in the future.

Requirements

High school diploma or equivalent.
Previous office and computer experience.
Strong PC and internet navigation skills.
Intermediate typing skills and Microsoft Office proficiency.
Strong verbal and written communication skills.
Strong analytical, organizational, and multitasking skills.

Nice To Haves

Experience interacting with utility companies.
Basic knowledge of mortgage terms.
Previous experience with property management, construction, or property insurance.
Mortgage servicing and/or default servicing knowledge or experience.

Responsibilities

Research property condition and inspection reports to confirm the status of utilities.
Review client business rules related to utility activation requirements.
Review, research, and respond to email correspondence as appropriate.
Make and receive calls to and from vendors, clients, and third parties as needed.
Contact utility companies to transfer, activate, and deactivate services such as gas, electric, water, and trash.
Set up and manage recurring utility bill payments.
Manage utility deposits and past-due payments.
Work with team leadership to execute process improvements.
Work with client representatives to help resolve required permits, fees, and utility inspections.
Review open utility task reports, follow up on related tickets in AssetShield, and assess decisions and needed follow-up.
Research and analyze servicing neglect issues to determine an appropriate course of resolution.
Review each file requiring a utility transfer in a timely manner and record appropriate notes in the servicing platform.
Document activity in all required systems.
Complete and maintain required special training, including client guidelines and business rules, user review guide, classroom training, system training, and side-by-side training.
Perform other duties as assigned.