Utility Services Technician

City of Acworth•Acworth, GA

About The Position

This position locates underground City utilities, reads and records electric meter data, and installs and maintains meters. The work supports construction and maintenance projects and helps ensure the effective delivery of electric services to customers. Duties include utility locating, meter reading and maintenance, service connections and disconnections, inventory management, and responding to customer requests. Work is assigned by the Power Operations Manager, who provides general instructions and spot-checks completed work.

Requirements

Knowledge commonly associated with specialized training in the field, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties, usually gained through an apprenticeship or internship, or one to two years in a similar position.
Possess or be able to readily obtain a valid Georgia driver’s license for the type of vehicle or equipment operated.
Knowledge of underground utility locating principles and practices, map reading, area streets and roads, and safe work practices.
Knowledge of electric meter installation, testing, and programming principles and practices.
Knowledge of department policies and procedures and inventory control principles.
Ability to interpret engineering reports, maps, and construction drawings.
Skill in using computers and job-related software, preparing reports, providing customer service, and installing, testing, diagnosing, and repairing meter equipment.
Oral and written communication skills.

Responsibilities

Receive and process utility locate requests, close work orders upon completion, and enter locate responses within the required timeframe.
Locate and mark electric lines and infrastructure, and verify unmarked underground facilities for power crews.
Contact GA 811 to establish new locate requests and renew existing requests.
Respond to oversized-load tickets and notify transportation companies of conflicts along predetermined routes.
Attend large-project meetings to establish marking agreements.
Complete daily work orders, including turning service on and off.
Read electric meters electronically and manually and load billing cycles.
Audit meter readings for low or high usage, missed reads, stopped meters, and thefts.
Test, install, maintain, and replace meters as needed.
Perform service cutoffs for non-paying customers and reconnect service as needed.
Maintain equipment, tool, and supply inventory; stock trucks and assist with ordering supplies.
Respond to customer requests, troubleshoot issues, and resolve problems.
Print notices for scheduled power outages.
Perform related duties.