Utility Staff - Host, Runner, Busser

U S National Whitewater Center•Charlotte, NC

13d•Onsite

About The Position

Utility Staff at the Whitewater Center provide friendly and responsive service to guests and help create a positive dining experience. The role includes greeting guests, managing the waitlist, coordinating seating, assisting servers, and maintaining a tidy restaurant environment. Staff must be able to work onsite and may work outdoors in varied weather and environmental conditions. The position reports directly to the Front of House Managers.

Requirements

Excellent communication skills.
Ability to work in a fast-paced, team-oriented environment.
Adherence to grooming and appearance standards.
Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.
Ability to safely self-transport over uneven terrain or in a confined space.
Ability to bend, lean, stand, and kneel regularly and for sustained periods.
Ability to lift and move at least 50 pounds.
Ability to work outdoors for sustained periods in all weather and environmental conditions.
Ability to work in shared spaces with other employees and customers.
Ability to report and work onsite at Whitewater locations.

Nice To Haves

1–2 years’ experience in a fast-paced, casual dining restaurant.

Responsibilities

Greet guests warmly as they enter the restaurant.
Manage the waitlist and assign and seat guests as appropriate.
Communicate with staff to support efficient seating, table utilization, and customer service.
Maintain a tidy, clean, and organized restaurant environment.
Assist servers with setting tables, delivering food, and clearing tables.
Complete assigned side work and use downtime efficiently.
Maintain accurate knowledge of operating hours, activities, and products offered outside the Food and Beverage department.
Perform other duties as assigned.