Utility Services Office Assistant

City of Marion • Marion, IA

5d • Onsite

About The Position

Under the general direction of the General Manager, the Utility Services Office Assistant performs a wide variety of administrative support and accounting tasks requiring independent judgment and application of basic department policies and regulations. The position is non-exempt and hourly, with a standard work schedule aligned with Marion Water Department business hours of 7:30 a.m. to 4:00 p.m. Overtime may be required depending on workload. The starting salary is $55,000.

Requirements

• High school diploma or G.E.D. equivalency.
• At least two years of general office and customer service experience, or an equivalent combination of experience and training providing the required knowledge, skills, and abilities.
• Ability to interact with callers and visitors courteously and professionally.
• Knowledge of modern office procedures and practices.
• Experience with Microsoft Office software products.
• Familiarity with record maintenance and bookkeeping procedures.
• Ability to read and post numerical data with speed and accuracy.
• Familiarity with utility billing software or ability to learn it.
• Skill in operating a calculator.
• Ability to work in a fast-paced environment and take initiative during down times.
• Ability to work in a team environment.
• Ability to occasionally lift up to 50 pounds.
• Must meet eligibility requirements for an employee fidelity bond as determined by the Department's insurance carrier.

Responsibilities

• Answer telephones.
• Prepare service work orders.
• Handle customer inquiries, requests, and payments.
• Maintain utility accounts.
• Administer the backflow prevention program.
• Prepare reports and correspondence and provide general utility office administrative support.
• Carry out delinquent billing collection procedures, including filing and tracking liens and submitting accounts to collection agencies and the State.
• Process daily cash receipts and related reports and balance the cash drawer.
• Prepare and monitor miscellaneous accounts receivable, including bulk water sales and miscellaneous billing items outside the utility accounts receivable system.
• Monitor miscellaneous billing item pricing and submit price-change recommendations.
• Perform various accounts payable and accounts receivable tasks.
• Process mail.
• Assist other office personnel as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED