Utility Houseperson, Housekeeping

Resorts World Las Vegas•Las Vegas, NV

2d•Onsite

About The Position

The Utility Houseperson is responsible for maintaining cleanliness throughout hotel floors and rooms, including carpet, upholstery, drapes, tile, and bathroom flooring. The role involves cleaning guest hallways and back-of-house areas, guest amenities and front-of-house spaces, and performing high dusting and furniture-moving tasks. The position also supports linen and supply transport and delivery, handles bio-hazardous cleanup, and uses cleaning chemicals in accordance with OSHA regulations and management requirements. The Utility Houseperson communicates with management using an iPod device or radio and may use a personal cellular device for job-related operational tasks. The role requires obtaining and maintaining position-specific licensing and performing other job-related duties as requested. Team members are expected to take personal ownership of their work and uphold the company’s responsibilities as ambassadors, including supporting safety, security, cleanliness, and guest experience. The role may require working in varied shifts, including nights, weekends, and holidays, and takes place in a fast-paced environment with indoor work and occasional exposure to outdoor elements while commuting between facilities or handling items at the loading dock.

Requirements

At least 18 years of age.
High school diploma or equivalent.
At least one year of experience as a Utility Houseperson or equivalent, or at least one year of housekeeping or general cleaning experience in a similar or related field.
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to communicate effectively in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Proof of eligibility to work in the United States.
Ability to lift or carry 50 pounds or more and push or pull a loaded Guest Room Attendant housekeeping cart; carts are motorized.
Ability to access all areas of the property and drive areas, with or without reasonable accommodation.
Ability to walk, stand, stretch, bend, and kneel for prolonged periods.
Ability to tolerate varying noise levels, temperatures, illumination, and air quality.
Ability to work in a fast-paced and busy environment.
Ability to work indoors and be exposed to environmental factors including noise, dust, and cigarette smoke.

Nice To Haves

Cleaning experience and/or formal housekeeping training or certifications, including Culinary Training Academy Certification.
Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
Previous experience working in a large, luxury resort setting.
Previous professional cleaning experience.

Responsibilities

Maintain the appearance of hotel tower carpet in hallways and guest rooms, upholstery, drapes, and tile and flooring in bathroom areas.
Clean guest hallways and back-of-house areas as needed, including vacuuming, mopping, and cleaning walls, baseboards, vents, ash urns, and vending areas.
Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons; remove and clean trash or debris in front-of-house areas when observed.
Assist with moving furniture and high dusting of guest rooms and pull/general rooms.
Transport linen safely using the provided tug cart and help load and unload linen.
Perform bio-hazardous cleanup.
Use and distribute cleaning chemicals correctly for designated surfaces in accordance with OSHA regulations and management requirements.
Ensure Guest Room Attendant, Houseperson, and Utility chemical bottles are correctly labeled at all times.
Assist with receiving and delivering housekeeping supplies and linen as needed.
Obtain and maintain position-specific licensing.
Use an iPod device or radio to communicate with management at work.
Use a personal device or cellular phone for job-related operational tasks, duties, and review of company documents.
Perform other job-related duties as requested.
Follow company responsibilities related to ambassador conduct, safety, security, cleanliness, and guest experience.