Utility Helper

Inframark•Fall River, MA

About The Position

The Collection System Utility Helper performs entry-level utility, labor, maintenance support, operational support, grounds maintenance, and emergency response duties for sanitary sewer and stormwater collection systems, combined sewer overflow facilities, pumping and lift stations, flood control facilities, and related infrastructure. The role supports Collection System Technicians and management with maintenance, emergency response, facility upkeep, equipment cleaning, material handling, traffic control, and other general labor needed for safe, efficient, and compliant operations. Duties may also support stormwater operations, CSO activities, and City of Fall River Community Utility operations. Overtime, emergency call-ins, and work during weather events or equipment failures may occur outside regularly scheduled hours; these assignments are administered under the applicable Collective Bargaining Agreement. The position may participate in snow and ice operations and emergency staffing, including off-hours, weekends, and holidays. The role works under the general supervision of designated collection system and project management personnel. Employment offers are contingent upon successful background screening, drug testing, and driving record review where applicable.

Requirements

A high school diploma or GED is preferred; it is not stated as a required qualification.
Must possess a valid driver’s license with an acceptable driving record.
Must obtain a CDL B and be promoted to Collection System Technician I within 18 months.
Ability to safely use hand tools, power tools, maintenance equipment, and material handling equipment.
Ability to learn collection system operations, equipment operation, maintenance procedures, and emergency response activities.
Ability to safely operate machinery, vehicles, loaders, forklifts, pumps, trailers, and related equipment within training and certification requirements.
Ability to read and interpret work orders, utility maps, vendor instructions, and technical documentation.
Basic mathematical, analytical, troubleshooting, and problem-solving abilities.
Ability to communicate effectively verbally and in writing, maintain accurate records, and follow verbal and written instructions.
Ability to respond effectively during emergencies and changing operational conditions and perform cross-functional duties in support of City and Project operations.
Ability to maintain effective working relationships with coworkers, supervisors, contractors, regulators, vendors, customers, and the public, and to demonstrate a positive, professional, cooperative attitude.
Must wear appropriate safety equipment and PPE.
Ability to stand, walk, bend, kneel, crouch, crawl, climb, twist, and work in awkward positions for extended periods.
Ability to climb ladders and enter manholes, trenches, confined spaces, elevated platforms, and underground utility structures in accordance with safety procedures.
Ability to lift and carry up to 50 pounds regularly and heavier weights with assistance or lifting equipment.
Ability to work with hands above shoulder level and below waist for extended durations while using tools and equipment.
Ability to work under physically demanding conditions for extended periods.
Must successfully complete background screening, drug testing, and driving record review where applicable.

Nice To Haves

Trade school, vocational training, or coursework related to wastewater operations, collection systems, utilities, construction, heavy equipment, or a related field.
Prior experience in collection systems, wastewater utilities, construction, landscaping, grounds maintenance, underground utilities, heavy equipment operation, or manual labor.
Basic knowledge of collection systems, wastewater utilities, pumps, stormwater systems, tools, and maintenance practices.
Confined-space entry certification, traffic control certification, excavation safety training, OSHA certifications, or related utility certifications.
Additional certifications related to wastewater operations, collection systems, heavy equipment, safety, or utility operations.

Responsibilities

Perform general labor, housekeeping, grounds maintenance, operational support, and collection system support duties.
Clean process tanks, galleries, drains, culverts, catch basins, manholes, structures, sewer lines, pumping stations, and process spills or upset conditions.
Assist with sewer cleaning, flushing, jetting, bypass pumping, catch basin cleaning, manhole repair, and related maintenance.
Assist Collection System Technicians with construction, sewer repairs, pipe installations, emergency excavations, traffic control, and operational support.
Support routine lubrication, cleaning, inspections, servicing, and maintenance of collection system equipment and infrastructure under supervision.
Maintain roadways, walkways, fencing, gates, buildings, structures, and collection system facilities.
Maintain grounds through grass cutting, vegetation trimming, weeding, landscaping, cleaning, painting, and related tasks.
Load, unload, transport, and move tools, equipment, chemicals, supplies, materials, and maintenance components.
Dig and refill ditches and holes; break, remove, and repair concrete and asphalt; and collect and dispose of trash, debris, wastewater residuals, and other waste.
Wash, clean, fuel, and maintain vehicles, equipment, tools, and work areas.
Report and document work performed, operational concerns, maintenance issues, and unsafe conditions to higher-level personnel or management.
Provide guidance, mentoring, and on-the-job training to Utility personnel.
Support emergency response involving weather events, flooding, sewer overflows, equipment failures, utility interruptions, public emergencies, spills, alarms, and other incidents under direction of higher-level personnel.
Assist City of Fall River Community Utilities personnel when operational or maintenance support is required under the Project agreement.
Participate in snow and ice operations, emergency staffing, traffic control, and other Community Utility support activities as needed.
Perform work in compliance with applicable regulations, safety procedures, environmental standards, and Company policies.
Follow confined-space entry, trench safety, traffic control, lockout/tagout, excavation safety, fall protection, and other safety procedures.
Operate facility vehicles and equipment safely.