Utility Helper

Inframark•Fall River, MA

About The Position

The Collection System Utility Helper performs entry-level utility, labor, maintenance support, operational support, grounds maintenance, and emergency response duties related to sanitary sewer and stormwater collection systems, combined sewer overflow (CSO) facilities, pumping and lift stations, flood control facilities, and associated infrastructure and equipment. The role supports Collection System Technicians and management staff with maintenance activities, emergency response, facility upkeep, equipment cleaning, material handling, traffic control, and general labor needed for safe, efficient, and compliant operations. The position may also support stormwater operations, CSO activities, and City of Fall River Community Utility activities. Overtime, emergency response, weather events, equipment failures, and other operational needs may occur outside regularly scheduled hours. Overtime and emergency call-in assignments are administered under the applicable Collective Bargaining Agreement. The role may involve off-hours, weekend, holiday, or call-in emergency response. The employee works under the general supervision of designated collection system and project management personnel.

Requirements

A high school diploma or GED is preferred.
A valid driver’s license with an acceptable driving record is required.
Must obtain a CDL B and be promoted to Collection System Technician I within 18 months.
Ability to safely use hand tools, power tools, maintenance equipment, and material-handling equipment.
Ability to learn collection system operations, equipment operation, maintenance procedures, and emergency response activities.
Ability to safely operate machinery, vehicles, loaders, forklifts, pumps, trailers, and related equipment within training and certification requirements.
Ability to read and interpret work orders, utility maps, vendor instructions, and technical documentation.
Basic mathematical, analytical, troubleshooting, and problem-solving abilities.
Ability to communicate effectively verbally and in writing, maintain accurate operational and maintenance records, and carry out verbal and written instructions.
Ability to respond effectively to emergencies and changing operational conditions and perform cross-functional duties supporting City and Project operations.
Ability to establish and maintain effective working relationships with coworkers, supervisors, contractors, regulators, vendors, customers, and the public.
Ability to perform physically demanding work, wear appropriate safety equipment and PPE, and meet the stated physical and work-environment requirements.
Ability to stand, walk, bend, kneel, crouch, crawl, climb, twist, and work in awkward positions for extended periods.
Ability to climb ladders and enter manholes, trenches, confined spaces, elevated platforms, and underground utility structures in accordance with safety procedures.
Ability to lift and carry up to 50 pounds regularly and heavier weights with assistance or lifting equipment.

Nice To Haves

Trade school, vocational training, or coursework related to wastewater operations, collection systems, utilities, construction, heavy equipment, or a related field.
Prior experience in collection systems, wastewater utilities, construction, landscaping, grounds maintenance, underground utilities, heavy equipment operation, or manual labor.
Basic knowledge of collection systems, wastewater utilities, pumps, stormwater systems, tools, and maintenance practices.
Confined-space entry certification, traffic-control certification, excavation-safety training, OSHA certifications, or related utility certifications.
Additional certifications related to wastewater operations, collection systems, heavy equipment, safety, or utility operations.

Responsibilities

Perform general labor, housekeeping, grounds maintenance, operational support, and collection system support duties at facilities and throughout the collection system.
Clean process tanks, galleries, drains, culverts, catch basins, manholes, structures, sewer lines, pumping stations, and process spills or upset conditions.
Assist with sewer cleaning, flushing, jetting, bypass pumping, catch basin cleaning, manhole repair, and related maintenance.
Assist Collection System Technicians with construction, sewer repairs, pipe installations, emergency excavations, traffic control, and operational support.
Assist with routine lubrication, cleaning, inspections, servicing, and maintenance of collection system equipment and infrastructure under supervision.
Maintain roadways, walkways, fencing, gates, buildings, structures, and collection system facilities.
Maintain grounds by cutting grass, trimming vegetation, weeding, landscaping, cleaning, painting, and performing related work.
Load, unload, transport, and move tools, equipment, chemicals, supplies, materials, and maintenance components.
Dig and refill ditches and holes; break, remove, and repair concrete and asphalt; and collect and dispose of trash, debris, wastewater residuals, and other waste.
Wash, clean, fuel, and maintain vehicles, equipment, tools, and work areas.
Report and document work performed, operational concerns, maintenance issues, and unsafe conditions to higher-level personnel or management.
Provide guidance, mentoring, and on-the-job training to Utility personnel.
Support emergency response operations involving weather events, flooding, sewer overflows, equipment failures, utility interruptions, public emergencies, spills, alarms, and other incidents, under direction of higher-level personnel.
Assist the City of Fall River Community Utilities department and personnel when support is required under the Project agreement.
Participate in snow and ice operations, emergency staffing, traffic control, and other Community Utility support activities as needed.
Perform work in compliance with applicable regulations, safety procedures, environmental standards, and Company policies.
Follow confined-space entry, trench safety, traffic control, lockout/tagout, excavation safety, fall protection, and other safety procedures.
Operate facility vehicles and equipment safely.