Utility Billing Account Representative

City of Auburn•Auburn, WA

9d•Onsite

About The Position

The City of Auburn Finance Department is seeking a Utility Billing Account Representative to perform basic accounting, clerical, and customer service work. This front-facing role aims to provide excellent utility billing customer service and help community members with questions and concerns. The position is part of a 25-employee Finance Department, which handles operational accounting, budgeting, and utility billing, and reports to the Utility Billing Supervisor and/or Manager.

Requirements

High school graduation supplemented by college coursework in accounting, or equivalent.
Two years of closely related work experience, or a combination of education, experience, and training that demonstrates the ability to perform the primary functions.
Excellent time management and workload prioritization.
Office experience in a fast-paced environment.

Nice To Haves

Strong customer service background.
Municipal experience.
Utility billing experience.
College coursework in accounting or a similar field.
Experience using Springbrook.

Responsibilities

Explain special billing and service programs, including Winter Averaging, low-income utility assistance, and solid waste and recycling programs.
Determine the likelihood of customer eligibility under written guidelines and refer customers to appropriate assistance agencies.
Maintain records for special billing programs and accounts with supervisor guidance.
Update and maintain accurate customer account information in the customer information system, including name and address changes, billing adjustments, and service disconnections.
Perform cashiering duties for utility payments and miscellaneous accounts receivable, including police seizure funds.
Post transactions and documents, including adjusting journal entries.
Open and close customer accounts for one or more City utilities and request, verify, or change information needed for proper billing.

Benefits

Competitive salary.
Excellent medical, dental, and vision plans, with employee premiums paid by the City.
Employer contributions to State Retirement System pension plans.
12 days of paid vacation per year.
11 paid holidays per year.
Two paid floating holidays of the employee's choice per year.
VEBA tax-free health savings account.
Optional Flexible Spending benefit plan.
Deferred Compensation plan options.
Employee Wellness Program.
Employee Assistance Program.