Customer Service Representative – Utility Billing
About The Position
Five Star Solutions is hiring Customer Service Representatives to support customers with natural gas utility accounts. The role assists customers with gas bills, payments, account information, and other account-related concerns while providing a positive customer experience. It is remote for candidates residing in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY. The position is full-time at 40 hours per week. Working hours fall between 10:00 a.m. and 10:00 p.m. Eastern Time, with workdays Monday through Friday and every other weekend. Paid training typically lasts one week, Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time. Starting pay is $14 per hour, with an additional $1 per hour shift differential for nights and weekends. The role is benefit-eligible on the first of the month after 60 days. Five Star Solutions values diversity and states that it is an equal opportunity employer, including Veterans, Disabled, and LGBT individuals, and participates in the E-Verify program. The company may use AI tools to assist with parts of its hiring process, but final hiring decisions are made by people.
Requirements
- One year of previous customer service, call center, or office experience is preferred.
- Strong verbal and written communication skills.
- Comfort working with billing and account information.
- Strong attention to detail.
- Ability to navigate multiple computer systems.
- Professional and empathetic approach to customer concerns.
- Reliable attendance and punctuality.
- Ability to work independently and as part of a team.
- Comfort handling potentially difficult customer interactions.
- Comfort cross-training on other accounts.
Nice To Haves
- Previous customer service, call center, or office experience is preferred.
Responsibilities
- Assist customers with questions regarding natural gas bills and account balances.
- Process and assist with customer payments.
- Research and resolve account-related issues.
- Explain billing information, charges, and payment options clearly.
- Update and maintain accurate customer account information.
- Handle customer questions and concerns professionally and efficiently.
- Follow established procedures and privacy requirements.
- Document customer interactions accurately.
- Escalate issues when additional assistance or authorization is required.
- Provide excellent customer service on every interaction.
- Cross-train on other accounts.
Benefits
- Benefit eligible on the first of the month after 60 days.
- Paid training, typically one week in length.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
