Utilities Accounting Supervisor - Billing

City of Fort Myers•Fort Myers, FL

4d•Onsite

About The Position

The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career. NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE. FLSA Status: Non-Exempt Safety Sensitive :NO Level II Screening : NO When Assigned to Billing : Under the general direction of the designated supervisor, this position is responsible for ensuring accurate and timely billing for City water, sewer, and trash service. Carries out supervisory responsibilities in accordance with the City's policies and applicable laws. Responsibilities include planning, assigning, and directing work, addressing complaints and resolving problems. Responsibilities and Reporting During an Emergency Situation : Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. Non Essential Employees will not be required to work during a declared emergency. The employee's Department Head will determine when the employee will be required to work.

Requirements

Knowledge of bookkeeping and clerical accounting principles, practices, and terminology.
Knowledge of modern office procedures, methods, and equipment including computers, typewriters, printers, copiers, and telephone answering devices.
Knowledge of principles of business letter writing and basic report preparation.
Knowledge of Mathematical principles.
Knowledge of principles and practices of effective supervision, organizational structures, administration, and leadership.
Skill in the methods, procedures, practices, and terminology used in billing and financial record keeping work.
Skill in computer applications such as word processing, spreadsheets, and statistical databases.
Skill in leadership development and supervisory techniques.
Skill in analytical thinking.
Ability to establish and maintain effective working relationships not limited to employees, customers, and outside vendors.
Ability to learn basic programs and services of the organization relating to service fees, billing, and account maintenance.
Ability to perform responsible bookkeeping, clerical accounting.
Ability to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Ability to understand, interpret and apply general and specific administrative and departmental policies and procedures.
Ability to exercise tact and judgment in responding to inquiries and resolving complaints and problems.
Ability to make mathematical computations rapidly and accurately.
Ability to find and reconcile discrepancies in balancing accounts.
Ability to maintain records and reports.
Ability to operate and use modern office equipment including a computer and various software packages.
Ability to operate 10-key calculator by touch.
Ability to work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to analyze and interpret problems, and draw conclusions.
Ability to performing under frequent deadlines, re-prioritization of tasks and assignments, and in response to emergencies.
Associate's Degree from an accredited college or university in Accounting or related field, and three years' experience in customer service and or utilities accounting or related work.
Experience can be substituted for a degree on a year-for-year basis.

Responsibilities

Developing and implementing a training program for Utility Billing Specialists.
Assist Customer Service Representatives in resolving problems.
Resolve customer issues in an equitable manner and in accordance with City ordinances and policies.
Develop and maintain written standard operating policies and procedures for Utility Billing Specialists.
Promoting positive working relationship and image of Utilities and the City.
This position requires regular and reliable attendance and the employee's physical presence at the workplace.
Performs other duties as assigned.
Coordinating the flow of information required for billing and collection.
Printing, reviewing, verifying, and editing four billing cycles; and all required reporting.
Processing of utility work orders for meter re-reads, process and activate new meter installs, change out of meters, and removal of meters.