Usher/ticket Taker (Guest Services Hiring Fair)

Harris Blitzer Sports & Entertainment • Newark, NJ

2d • Onsite

About The Position

Join the team that brings Prudential Center to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment. Hiring will take place on the spot!

Requirements

• Must be over the age of 18 years old.
• Must be available to work 70% of events each month, mandatory events as determined by management
• Available to report by 5pm on weekdays (Monday through Friday)
• Available all day every Saturday and Sunday
• Ability to work until 12:00am or later per event needs
• Available to work holidays as needed
• Stand for approximately 4-6 hours
• Walk stairs
• Ability to lift and/or move up to 25 pounds
• Provide World-Class service to all guests, vendors, and employees at all times
• Anticipate and respond professionally to guests’ needs, concerns and questions
• Check assigned areas pre and post event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved
• Learn all arena policies, procedures, locations, and event specific information provided
• Recognize/check all ticket types and provide guests with friendly, accurate directions
• Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with arena policies, cleanliness, and safety
• Adhere to all Company policies and procedures, including uniform and appearance guidelines
• Communicate effectively, both in writing and verbally
• Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure within Guest Services guidelines
• As necessary, handle tough, high-pressure situations while remaining calm and professional

Nice To Haves

• Demonstrated experience with customer service and problem-solving
• Bilingual a plus, especially Spanish.

Responsibilities

• Greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow
• Scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Prudential Center
• Maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, maintaining down aisles and reporting various incidents or needs to the appropriate parties
• Allowing only valid tickets or credentials into specific areas of the building, not permitting alcohol to leave designated spaces, and scanning tickets and/or providing wristbands or stamps to applicable guests
• Distributing programs or other promotional items to guests during ingress, event, or egress
• All usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building

Benefits

• Hourly non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed