Usher/Ticket Taker
Legends Global•Toledo, OH
•Onsite
About The Position
This role involves greeting guests, providing event information, scanning tickets, answering questions, assisting guests with seating, and ensuring compliance with venue policies and safety codes. The position requires a proactive approach to guest assistance, problem-solving, and emergency response. Maintaining a clean and safe environment within assigned sections is also a key responsibility.
Requirements
- Ability to work in a loud, fast-paced environment.
- Use precautions & follow safety guidelines.
Responsibilities
- Enthusiastically greet guests and provide event information.
- Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
- Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
- Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
- Proactively approach guests that may have questions, difficulty, or a complaint.
- Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
- Identify and respond to emergencies; involve Supervisors as appropriate.
- Remain calm and direct guests to the designated area of safety in the event of an emergency.
- Ensure sections are always clean and clear of debris.
- Check seating for lost articles.
- Adhere to the dress code and present yourself in a professional, friendly, and approachable manner.
- All other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
