Usher/Ticket Taker

ASM Global•North Charleston, SC

2d•Onsite

About The Position

Legends & ASM Global, a partnership between two major companies in sports, entertainment, and live events, is seeking Usher/Door Guards/Ramp Guards/Ticket Takers for their Guest Services department. This role is part-time and non-exempt. The organization is committed to building an inclusive, innovative environment where differences drive solutions. They value respect, integrity, and accountability, aiming to create a workplace where everyone can succeed. This is an opportunity to be part of a team transforming live entertainment.

Requirements

Highschool Diploma/ GED
Ability to perform each essential duty with energy and enthusiasm.
Ability to perform essential functions with reasonable accommodations for individuals with disabilities.

Responsibilities

Take tickets at the entrance of the Facilities.
Seat guests according to ticket numbers and assist guests with all questions or concerns.
Monitor door entrances and exits, keeping unauthorized persons out of restricted areas.
Handle all needs for guests with disabilities including ticketing, entrance/ exiting, seating and overall ADA compliance.
Patrol and maintain Front of House area of the Facilities, ensuring that all areas are clean, safe and secure.
Report incidents and related activities.
Ensures that each Guest attempting to enter the facility has a correct ticket for that event.
Maintains a smooth flow of traffic into facility.
Reads each ticket for correct event, date and time. If incorrect information is noted, directs guest Box Office for assistance or seeks assistance from Supervisor.
Can tickets quickly and efficiently and in the proper manner, depositing part of the ticket into the drop box and returning the other part to the guest.
Handles minor problems and guest complaints in a calm, professional, courteous and timely manner.
Provides special direction to guests in regard to handicapped seating, procedures for lost and found articles, restroom locations and specific event information as instructed in regard to assigned events.
Monitors assigned areas for accidents and unsafe conditions and reports violations to the appropriate personnel immediately.
Continually check assigned areas before, during and directly after events for damage and lost articles.
Take lost articles to Guest Services and report any damages or other safety concerns to Event Supervisor.
Proactively greet guests as they approach seating area, check tickets for access to the seating area, and direct guests to their assigned seats
Monitor assigned section throughout the event for unruly guests, accidents and unsafe conditions.
Adhere to building safety standards (i.e.: smoking, cameras, food/beverage policies and specific event requirements), Report violations to the appropriate personnel immediately.
Offer assistance to guests throughout the event, including directions to arena facilities, answering guest questions, and providing other assistance as required.
Attend event staff meetings, pre-event meetings and training classes to keep up to date on building policies and procedures
Remain stationed at the designated ramp location for the entirety of the assigned shift.
Monitor and control access to the ramp area to ensure that no guests or employees utilize the ramp without authorization.
Direct all guests and employees to enter through the designated lobby entrance and complete screening through the Evolv security system.
Maintain communication with the Lobby Supervisor and only permit access beyond the ramp area when authorized.
Follow all instructions provided by the Lobby Supervisor regarding operational changes, including procedures during inclement weather conditions.
Report to the assigned ramp post at the scheduled report time and remain attentive to security and access control responsibilities throughout the shift.
Notify and obtain approval from the Lobby Supervisor before leaving the assigned post for any reason, including restroom breaks.
Ensure continuous coverage of the ramp area by coordinating with the Lobby Supervisor prior to temporarily departing the post.