Usher/Ticket Taker (Guest Services Hiring Fair)

Prudential Center•Newark, NJ

18h•Onsite

About The Position

Join the team that brings Prudential Center to life! Our Guest Service Team provides exemplary customer service to all guests at every event to ensure a safe and world-class environment. Hiring will take place on the spot! The pay range for this position at commencement of employment is expected to be $18.25/hour. Hourly non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Requirements

Must be over the age of 18 years old.

Nice To Haves

Demonstrated experience with customer service and problem-solving
Bilingual a plus, especially Spanish.

Responsibilities

Greeters – responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow
Ticket Taker – responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into Prudential Center
Usher – responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, maintaining down aisles and reporting various incidents or needs to the appropriate parties
Access Control – responsible for allowing only valid tickets or credentials into specific areas of the building, not permitting alcohol to leave designated spaces, and scanning tickets and/or providing wristbands or stamps to applicable guests
Giveaway Staff – responsible for distributing programs or other promotional items to guests during ingress, event, or egress
Fill In Staff/Breakers – all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving coworkers breaks in various areas and positions around the building
Provide World-Class service to all guests, vendors, and employees at all times
Anticipate and respond professionally to guests’ needs, concerns and questions
Check assigned areas pre and post event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved
Learn all arena policies, procedures, locations, and event specific information provided
Recognize/check all ticket types and provide guests with friendly, accurate directions
Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with arena policies, cleanliness, and safety
Adhere to all Company policies and procedures, including uniform and appearance guidelines
Communicate effectively, both in writing and verbally
Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure within Guest Services guidelines
As necessary, handle tough, high-pressure situations while remaining calm and professional
Work may be in steep areas (approx. 60 feet high), in cooler or warmer temperatures; indoors, outside, or right at the doors and involve standing for 4-6 hours
Complete other duties as assigned by Guest Services supervisors and managers