Proctor/User Research Facilitator

Wipro•Sunnyvale, CA

3d•Onsite

About The Position

Wipro is hiring a full-time User Research Facilitator/Proctor to support user experience and ergonomic research for wearable hardware. The role is based at 10900 N Tantau Ave, Cupertino, California, and has a Monday–Friday schedule from 8 a.m. to 5 p.m. The facilitator is the primary point of contact for research participants and conducts live qualitative and quantitative studies, collecting high-quality data and working with cross-functional teams to turn participant feedback into product insights. The position involves planning, setting up, and moderating research sessions focused on the ergonomics, fit, and comfort of wearable hardware. The facilitator also contributes to research protocols and approvals, collects and initially analyzes data, maintains data quality, collaborates with researchers, designers, and hardware engineers, and shares concise study findings with project leads and decision-makers. Applicants must be U.S. citizens or U.S. permanent residents. The posting lists compensation of $75,000–$80,000 per year in the job details and an expected compensation range of $38,300–$83,600 elsewhere in the posting.

Requirements

High school diploma or GED.
At least six months of hands-on experience working directly with Apple Watch Black or Ultra series products.
Direct experience moderating or facilitating user or human-subjects research studies.
Geographic Information Systems (Maps) experience is listed as a mandatory skill.
The posting lists 1–3 years of experience.
U.S. citizenship or U.S. permanent residency is required.

Nice To Haves

Exceptional communication and interpersonal skills, including the ability to put research participants at ease while keeping studies on schedule.
Strong analytical mindset and a habit of catching subtle edge cases and data anomalies.

Responsibilities

Plan, set up, and moderate qualitative and quantitative user research sessions evaluating wearable hardware ergonomics, fit, and comfort.
Collaborate on developing research protocols and ensure required documentation and regulatory or compliance approvals are secured before testing.
Collect data during research sessions and conduct foundational analysis to identify patterns, trends, and actionable insights.
Maintain data quality, identifying and promptly flagging anomalies or inconsistencies.
Work with researchers, designers, and hardware engineers to deploy studies, synthesize participant feedback, and share findings across teams.
Provide clear, timely, and concise feedback and study summaries to project leads and key decision-makers.
Serve as the primary point of contact for research participants.