USED VEHICLE SALES MANAGER

Northside Ford - Brasada Ford • San Antonio, TX

1d • $60,000 - $100,000 • Onsite

About The Position

Ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

Requirements

• High school diploma or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Manufacturer Training
• Valid Driver’s License

Responsibilities

• Strives to reach goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.
• Administers an annual operating forecast and budget for the used-vehicle sales department.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow up of all potential buyers by implementing and monitoring a prospecting and sales control system.
• Implements and monitors a follow-up system for used-vehicle purchasers.
• Maintains vehicle inventory. Monitors customer’s likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople.
• Conducts daily and weekly sales and sales training meetings.
• Establishes and enforces product-knowledge standards.
• Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Helps salespeople close deals.
• Ensures 100 percent turnover of each customer to F&I.
• Communicates daily with new-vehicle sales manager regarding units needed for used-vehicle inventory.
• Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Enforces a 60-day turn policy.
• Appraises used vehicles.
• Ensures that cosmetic and mechanical reconditioning is performed within the dealership’s cost and time limitations.
• Plans and controls the display of used vehicles.
• Controls wholesaling activities.
• Maintains delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Attends auctions approved by management and purchases vehicles.
• Approves all paperwork from auctions and provides proper documentation to the office for purchases.
• Notifies the general manager of anticipated delivery of purchases.
• Tracks results of auction purchases and compares gross profits from auction vehicles with those of trade-ins.
• Analyzes sales history and local area trends to determine the best purchasing mix.
• Tracks customer interest in vehicles not in stock (lost sales).
• Keeps abreast of current market and current valuation of used vehicles.
• Appraises vehicle trades along with the used-vehicle department manager.
• Keeps abreast of and ensures compliance with all federal and state laws and regulations regarding the used-vehicle industry.
• Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units.
• Assists in the development of advertising campaigns and other promotions.
• Keeps abreast of auto auction activity and prices.
• Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Attends managers’ meetings.
• Maintains professional appearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED