Used Car Manager

Lithia & Driveway • Garden City, MI

10d • Onsite

About The Position

Suburban Chrysler Dodge Jeep Ram of Garden City is looking for an experienced and motivated Used Vehicle Sales Manager to help lead our pre-owned sales operations. This role is ideal for a hands-on automotive sales leader who understands used vehicle inventory, appraisals, pricing, reconditioning, deal structure, customer engagement, and team development. As part of Lithia & Driveway, one of the largest automotive retailers in the country, this is an opportunity to grow your career with a company committed to Growing our Company and Growing our People. As the Used Vehicle Sales Manager, you will support the success of the used vehicle department by leading sales activity, developing the team, managing inventory awareness, supporting appraisals and trade values, and ensuring a strong customer experience from start to finish.

Requirements

• Prior automotive sales management experience strongly preferred.
• Used vehicle sales, appraisal, inventory, or pre-owned management experience highly preferred.
• Strong understanding of used vehicle pricing, trade values, market-based inventory management, and reconditioning processes.
• Ability to coach, train, motivate, and hold a sales team accountable.
• Strong understanding of dealership sales processes, deal structure, customer engagement, and inventory operations.
• Strong attention to detail and sense of urgency.
• Excellent written and verbal communication skills.
• Active listening skills and the ability to build trust with customers and team members.
• Strong critical thinking and problem-solving ability.
• Ability to manage time effectively in a fast-paced dealership environment.
• Basic typing, computer, and dealership system skills.
• Ability to complete basic math calculations related to sales transactions, payments, trade values, and deal structure.
• Professional, customer-focused, and team-oriented approach.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Train and develop the sales team daily through meetings, role-play, product demonstrations, product quizzes, and ongoing coaching.
• Ensure Sales Representatives are well-versed in the sales process, manufacturer product knowledge, used vehicle inventory, pricing, condition, and customer experience expectations.
• Walk the lot daily with the sales team to review pre-owned inventory, pricing, vehicle condition, advertising, banners, lot presentation, and overall grounds.
• Build an effective and accountable sales team by setting clear performance expectations, monitoring results, identifying development opportunities, coaching, and mentoring.
• Meet and greet customers early in the sales process and remain actively involved throughout the transaction.
• Assist with structuring vehicle purchase terms, payments, interest rates, trade values, and deal options in alignment with dealership guidelines.
• Inspect vehicles and support the appraisal request process when applicable.
• Present purchase values to customers and ensure customers are aware of available purchase and trade options as part of the sales process.
• Support used vehicle inventory management by ensuring vehicles are valued at or below current competitive wholesale market standards.
• Help ensure used vehicles are properly reconditioned according to Lithia’s minimum reconditioning requirements.
• Partner with sales, service, and management teams to monitor inventory readiness, merchandising, pricing, and overall lot presentation.
• Present appropriate vehicle protection package options to customers.
• Help secure financing by working professionally with lender partners and supporting the finance process to pursue the best available options for customers.
• Submit deals electronically using the appropriate dealership system when applicable.
• Coordinate dealer trade requests based on customer needs.
• Address and resolve customer concerns professionally, escalating issues to the General Manager when needed.
• Participate in store meetings, including Sales Receivables, Save-A-Deal, Store Manager meetings, and other department meetings as assigned.
• Ensure accurate customer counts and proper logging of all customer contact in LSMS, including showroom traffic, service customer inquiries, internet leads, and incoming sales calls.
• Complete additional administrative duties and dealership support tasks as requested.

Benefits

• Opportunity to grow your career with a company committed to Growing our Company and Growing our People.
• Part of Lithia & Driveway, one of the largest automotive retailers in the country.
• Dealership team focused on performance, inventory strength, customer relationships, and long-term career growth.
• Opportunity to be involved, visible, and impactful — leading from the floor, supporting the desk, developing people, and helping drive the success of the pre-owned department.
• Mission of Growth Powered by People, building a workplace that ignites ideas and opportunities to Earn Customers for Life.
• Focus on making the customer experience better; aiming to meet our customers’ needs whether in person, online or a combination of both.
• Career possibilities are endless with thousands of vehicles and hundreds of locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed