US Retail Markets Claims Specialist Development Program-(January, June 2027)

Liberty Mutual•Indianapolis, IN

About The Position

Advance your career at Liberty Mutual, a Fortune 100 Company. The Claims Specialist Development Program manages, investigates, and resolves assigned claims while assisting in providing service to policyholders. The role evaluates coverage, liability, and damages, and settles claims within prescribed authority levels. It involves communicating with policyholders, witnesses, claimants, attorneys, and co-defendants; coordinating expert inspections and auxiliary resources; maintaining claim files and reserves; and securing financial processing and information in claims files.

Requirements

Bachelor's degree.
Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Basic knowledge of legal liability, general insurance policy coverage, and State Tort Law.
Ability to obtain proper licensing as required.

Nice To Haves

Customer service experience.

Responsibilities

Manage, investigate, and resolve claims.
Investigate and evaluate coverage, liability, and damages, and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to the Special Investigations Unit (SIU); identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information, refer tasks to auxiliary resources as needed, and advise on the proper course of action.
Respond to written and telephone inquiries, including requests for status reports.
Ensure the adequacy of claim reserves.
Maintain security over financial claims processing and information contained in claim files.
Use loss management techniques effectively.
Negotiate settlements with attorneys, claimants, and/or co-defendants.
Arrange expert inspections as needed, including for third-party or potential fraud actions.
Update files and provide comprehensive reports as required.