Urgent Care Medical/Lab Technician

Beth Israel Lahey Health•Dedham, MA

1d•$37 - $50

About The Position

The Urgent Care Medical/Lab Technician performs clinical and practice support functions in coordination with the health care team to help expedite patient flow in an urgent care setting. The role also performs moderately complex laboratory testing, conducts daily quality controls on laboratory devices, confirms accurate results, communicates results to the attending physician and clinical team, and documents results in the laboratory information system (LIS). The technician supports patient care through duties such as obtaining vital signs and EKGs, wound care, splinting, phlebotomy, specimen collection, patient transport, crutch-walking assistance, and assisting providers with procedures. The role maintains laboratory and clinical supplies and equipment, prepares exam rooms for the next patient, and responds to delegated clinical needs while maintaining a calm and professional demeanor in a fast-paced environment. Employees must be competent to provide care to toddlers, children, adolescents, young adults, middle-aged adults, and elderly patients. Work involves close attention to detail, adaptability, independent judgment in managing priorities, and potential exposure to infectious diseases, airborne and bloodborne pathogens, and chemicals. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.

Requirements

Associate degree required.
Basic Life Support (BLS) certificate required.
1–3 years of related work experience required.
Experience with computer systems, including web-based applications and some Microsoft Office applications, such as Teams, Outlook, Word, Excel, PowerPoint, or Access.
Must maintain required ongoing competencies and continuing training for clinical and laboratory work.
Must be competent to provide care to toddlers, children, adolescents, young adults, middle-aged adults, and elderly patients.

Nice To Haves

EMT, Paramedic, Certified Nursing Assistant, or Medical Assistant training.
Urgent Care or Emergency Department experience.
Nursing student who has completed one clinical rotation, or other similar direct patient-care experience.

Responsibilities

Perform start-up, maintenance, and troubleshooting procedures on instruments and laboratory equipment in accordance with established protocols and CAP requirements.
Perform, evaluate, and document quality-control activities and device calibration.
Communicate laboratory results to clinical team members, maintain testing documentation, and enter results into the LIS accurately and promptly.
Prepare specimens and perform moderately complex laboratory tests using automated equipment and instruments.
Keep current with required clinical and laboratory training, maintain competencies, and run and document mandated CAP proficiency-testing samples.
Perform patient-care duties including taking vital signs, conducting EKGs, wound care, splinting, phlebotomy, specimen collection, patient transport as needed, crutch-walking assistance, and assisting providers with procedures.
Maintain inventory and stock medical, surgical, laboratory, reagent, office, linen, and other supplies needed for daily operations.
Clean used equipment according to appropriate processes and turn over exam rooms for the next patient.
Prioritize and complete tasks delegated by the clinical team and monitor the care environment in accordance with applicable regulatory guidelines.
Round on patients and communicate unexpected delays to them.
Perform additional functions as needed under the direction of the attending physician to support optimal and efficient patient care.
Maintain a calm, professional demeanor and use effective communication, attention to detail, and problem-solving skills in a fast-paced clinical environment.