Urgent Care Medical Assistant

Banner Health

18h•Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care in Banner Health Urgent Care by assisting clinicians and nursing staff with clinical procedures, patient assessments, and administrative duties. The role uses specialized knowledge, judgment, and skills to support direct patient care and an excellent patient experience in a fast-paced environment. The Medical Assistant works under the direct supervision of providers and interacts with staff, physicians, patients, families, and external contacts. The position may require floating to other Banner Health Urgent Care clinics in the surrounding area based on operational needs. This is a full-time position working three 12-hour shifts per week on a variable schedule, not a Monday–Friday schedule. Team members must be available any day of the week, including weekends and holidays, as well as rotating shifts according to business needs. The position is based in West Valley Zone 1, with clinic locations including Bell Road & Reems, 75th Avenue & Cactus, Litchfield & Indian School, 83rd Avenue & Deer Valley, Sarival & Yuma, Avondale & Van Buren, and Johnson & Meeker. Uncertified Medical Assistants may be considered if they provide proof of completion of a formal Medical Assistant education program; they must obtain national certification within 12 months of their hire date. Banner Health provides onboarding and orientation activities, including simulation training as needed or directed.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified candidates may be considered with proof of completion of a formal Medical Assistant education program and must obtain national certification within 12 months of hire.
BLS certification required upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.
Availability to work three 12-hour shifts per week on a variable schedule, including any day of the week, weekends, holidays, and rotating shifts as business needs require.
Ability to float to surrounding Banner Health Urgent Care clinics as operational needs require.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communication of test results.
Support clinicians as a resource to help provide optimal patient care; administer medications in accordance with policies and procedures or as directed.
Provide clerical support and maintain complete patient documentation, including records, labs, authorizations, X-rays, hospital records, and relevant prior care; provide accurate billing information promptly.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate needed repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Communicate effectively with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Float to other Banner Health Urgent Care clinics in the surrounding area as operational needs require.