Urgent Care Medical Assistant
About The Position
The Medical Assistant supports the delivery of high-quality, patient-centered care at Banner Health Urgent Care. The role assists healthcare providers with clinical procedures, patient assessments, and administrative duties to help the clinic operate efficiently. The Medical Assistant is expected to demonstrate flexibility and professionalism while providing compassionate care in a fast-paced environment and must float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs. This is a full-time position with three 12-hour shifts per week on a variable schedule, not a Monday–Friday schedule. Team members must be available to work any day of the week, including weekends and holidays, and rotating shifts as business needs require. Uncertified Medical Assistants may be considered with proof of completion of a formal Medical Assistant education program, but must obtain national certification within 12 months of hire. The position assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. It uses specialized knowledge, judgment, and skills to support an excellent patient experience. The Medical Assistant works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external contacts concerning patient care.
Requirements
- High school diploma/GED or equivalent working knowledge.
- Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
- Active Medical Assistant certification from one of the following: Registered Medical Assistant (RMA) from American Medical Technologists (AMT); Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA); Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA); or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT).
- BLS certification required upon hire.
- Strong computer skills, including the ability to work with medical software.
- Exceptional interpersonal and communication skills.
- Ability to manage multiple changing priorities effectively and in an organized fashion.
- Availability to work three 12-hour shifts per week on a variable schedule, any day of the week, including weekends and holidays, and rotating shifts as business needs require.
- Ability to float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.
- Uncertified applicants considered with proof of completion of a formal Medical Assistant education program must obtain national certification within 12 months of hire.
Nice To Haves
- Experience with office medical procedures and treatments.
- Knowledge of insurance, managed care operations, EMR, and scheduling software.
- Additional related education and/or experience.
Responsibilities
- Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to clinicians.
- Assist providers with exams and minor in-office procedures, including blood pressure, respiration and pulse, temperature, phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed.
- Use universal blood and body fluid precautions and personal protective equipment as needed; prioritize patient flow through the clinical process.
- Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
- Communicate test results to patients and serve as a resource to clinicians to support optimal patient care; administer medications in accordance with established policies and procedures or as directed.
- Provide clerical support for patient notifications and documentation, including complete medical records and related labs, authorizations, X-rays, hospital records, and prior care; provide accurate and timely information for billing.
- Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; sterilize equipment and instruments appropriately and follow manufacturer recommendations and OSHA guidelines for hazardous substances.
- Perform basic equipment maintenance and coordinate needed maintenance and prompt repairs.
- Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
- Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
- Complete required onboarding and orientation activities, including simulation training, as needed or directed.
- Prioritize data from multiple sources to support responses to changes in the health status of patients and families.
- Float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.
Benefits
- Banner Health invests in advancing team members’ training, education, and career development.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
