Urgent Care Medical Assistant

Banner Health•Phoenix, AZ

5d•Onsite

About The Position

The Medical Assistant supports high-quality, patient-centered care at Banner Health Urgent Care by assisting healthcare providers with clinical procedures, patient assessments, and administrative duties. The role calls for flexibility, professionalism, and compassionate care in a fast-paced environment. The incumbent must float to other Banner Health Urgent Care clinics in the surrounding area according to operational needs. This is a full-time position consisting of three 12-hour shifts per week. The schedule varies and is not Monday through Friday; team members must be available any day of the week, including weekends and holidays, and for rotating shifts as business needs require. The position is based in Zone 9, with clinic locations listed in the posting. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program. They must obtain national certification within 12 months of their hire date. The position assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. It applies specialized knowledge, judgment, and skills to deliver an excellent patient experience. The position works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved Medical Assistant training program as defined by state regulations.
Active Medical Assistant certification is required, with proof of current membership in the applicable certifying organization. Accepted examples include RMA through AMT, CMA through AAMA, CCMA through NHA (test administered after July 1, 2017), or NCMA through NCCT.
BLS certification is required.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
Availability to work three 12-hour shifts per week on a variable schedule, any day of the week, including weekends and holidays, and rotating shifts as needed.
Ability to float to other Banner Health Urgent Care clinics in the surrounding area based on operational needs.
Uncertified applicants must provide proof of completing a formal Medical Assistant education program and obtain national certification within 12 months of hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report indications of changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; serve as a chaperone as needed; use universal blood and body fluid precautions and personal protective equipment; and prioritize patient flow.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients; support clinicians; and administer medications when authorized by policy or direction.
Provide clerical support for patient notifications and documentation, including completing medical records with relevant laboratory results, authorizations, X-rays, hospital records, and previous care information; provide accurate billing information promptly.
Maintain a clean, functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; disinfect and sterilize equipment and instruments according to applicable procedures; follow manufacturer recommendations and OSHA guidelines for hazardous substances; perform basic equipment maintenance and coordinate repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support patient and family responses to changes in health status, and communicate with physician offices to report, request, or clarify information.