About The Position

Intrepid Travel is seeking an Urban Adventures Lead Guide in Toronto. This role involves providing administrative support (approximately 5 hours per week), covering tours when other guides are unavailable, and assisting with on-the-ground customer issues or escalations. The Urban Adventures tours aim to showcase Toronto's vibrant and diverse culture, allowing travelers to experience the city like a local. This is a contracted role in Toronto, Ontario, lasting until approximately October. Tours are about 3 hours long, with pay ranging from $120-$129 per tour, plus gratuities.

Requirements

  • Passion and knowledge for and of your destination.
  • A passion for travel, food, culture, and/or history.
  • Excellent story-telling skills.
  • Excellent communication skills with individuals and groups of people.
  • Empathy and emotional intelligence.
  • High standards for customer experience.
  • An understanding of and belief in Intrepid’s Responsible Travel philosophy and Core Values.
  • Outstanding organizational management skills.
  • Problem-solving and decision-making capacities.
  • A friendly, engaging, and energetic personality.

Nice To Haves

  • Excellent communication in English and ideally one other local language (the more the better!).
  • Strong customer service experience and experience in developing a rapport with a broad range of travelers.
  • Ability to manage trip budget and handle sums of money.
  • Map reading skills and a good sense of direction.
  • A willingness to work flexible hours according to the groups needs.
  • Current First Aid and CPR Certificates recommended.

Responsibilities

  • Provide additional administrative support (approximately 5 hours per week).
  • Step in to cover tours when other guides are unavailable.
  • Assist with handling on-the-ground customer issues or escalations.
  • Inspire travelers and help them fall in love with their destination by immersing them in local culture and exposing them to real-life experiences.
  • Deliver authentic trips that benefit travelers, and the people and places they visit.
  • Showcase the energy of the city, from hidden neighborhood gems and incredible global food scenes to the stories that make the city vibrant and diverse.

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What This Job Offers

Job Type

Part-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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