University Registrar

Webster University•Webster Groves, MO

22h•$80,670 - $90,000•Onsite

About The Position

The University Registrar provides strategic and operational leadership for academic records, registration, academic scheduling, degree audit and conferral administration, enrollment reporting, and related student information services across the University’s domestic and international locations. The position safeguards the accuracy, confidentiality, accessibility, and integrity of academic records and ensures consistent implementation of approved academic policies and applicable regulatory requirements. Positioned within the Office of the Provost and aligned with the University’s evolving integrated Academic Affairs and Enrollment Management structure, the Registrar partners with academic leadership, enrollment teams, Information Technology, and institutional stakeholders to advance student progression and degree completion, strengthen operational effectiveness, modernize systems, and improve service delivery. The Registrar leads and develops staff, stewards departmental resources, and uses performance data to establish accountability and drive continuous improvement. The specific reporting relationship will be confirmed upon finalization of the organizational structure. The position is primarily based at the Webster Groves campus, with the option for on-site flexible work. The stated schedule is 8:30 a.m.–4:30 p.m., with occasional evening and weekend hours.

Requirements

Master’s degree; a bachelor’s degree plus experience may substitute.
Seven years of experience in Registrar, Enrollment Management, and/or student services/advising, including at least four years of progressively responsible management, leadership, administrative, supervisory, or professional experience.
Experience understanding, interpreting, and implementing FERPA regulations and addressing the protection of confidential student records.
Extensive knowledge of registrar functions, technology, and systems.
Knowledge of rules, regulations, and laws regarding student records.
Strong analytical and problem-solving skills and a creative mindset for enhancing models and processes.
Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community.
Ability to supervise and manage team members and operations.
Attention to detail and ability to deliver high-quality work.
Ability to handle multiple assignments of varying durations.
Ability to work effectively as a team member and partner with others to develop solutions.
Excellent organizational skills, including identifying and prioritizing work activities.

Responsibilities

Lead, supervise, coach, and evaluate Registrar’s Office personnel; oversee hiring, professional development, succession planning, and performance accountability in accordance with University policy.
Establish operational priorities, service standards, procedures, and improvement plans aligned with integrated academic and enrollment priorities.
Manage departmental budget and resources; monitor performance, workload, risks, and service quality across locations.
Build effective working relationships with faculty, academic units, enrollment teams, and University leadership.
Oversee student registration, grades, academic transcripts, enrollment and degree verification, record retention and release, and academic record corrections.
Ensure accuracy, security, and integrity of student academic data and timely internal and external reporting, including submissions to the National Student Clearinghouse, auditors, and accreditors.
Oversee administrative processing of transfer credit and articulation records in partnership with faculty and academic units responsible for academic equivalency decisions.
Implement consistent service practices and resolve complex registration and records issues while protecting student confidentiality.
Coordinate class scheduling and instructional space assignments with Academic Affairs and other authorized stakeholders.
Oversee Registrar-related student information, registration, records, and degree-audit systems; partner with Information Technology on enhancements, integrations, data governance, and controls.
Coordinate production and publication of University catalogs and class schedules with units responsible for approving academic content.
Partner with Academic Affairs and Enrollment Management in developing and administering the academic calendar.
Identify opportunities to automate processes, reduce errors and cycle times, and remove administrative barriers to student progression.
Oversee degree-audit processes, graduation clearance, and verification of completion of approved degree requirements.
Administer degree conferral and academic credential records in accordance with approved academic authority, policies, and institutional deadlines.
Implement and maintain Registrar-related procedures consistent with approved academic policies, FERPA, applicable federal and state requirements, record-retention obligations, and institutional standards.
Partner with appropriate offices on enrollment and academic-record reporting, accreditation inquiries, audits, risk mitigation, and corrective actions.
Advise academic and administrative leaders on operational implications of proposed policies related to registration, academic records, residency, scheduling, and graduation.
Maintain documented procedures, internal controls, training resources, and appropriate access and privacy practices; participate in relevant University committees and professional associations.
Participate in internal Webster task forces and committees and in association activities.
Represent Enrollment Management leadership as needed.