University Registrar - Office of the Provost

Duquesne University•Pittsburgh, PA

1d•Onsite

About The Position

The University Registrar serves as the chief student records official for Duquesne University and leads, manages, and provides strategic direction for the Office of the University Registrar. The role contributes to the development and implementation of academic policies, procedures, and processes, and advises students, faculty, staff, external constituents, and the public on academic programs and services. It requires strategic planning, independent judgment, project management, adaptability, attention to detail, collaboration across the University, and staying current with best practices in higher education registration services. The position reports to the Vice Provost for Academics and is designated as on-campus, with no regular remote or hybrid arrangement. The Registrar oversees office operations and staff, including course information, classroom scheduling, records management, registration, enrollment and degree certification, transcript production, degree clearance, graduation, and technology support. The role manages student records and related processes, ensures compliance with academic policies and applicable regulations, and safeguards the security and integrity of student records and the University degree. It also provides strategic leadership for academic systems technology, including Banner, and coordinates with campus partners on student-data systems and interfaces. The position plans and monitors the office budget; develops and administers academic policies; supports students and campus constituents; leads the Academic Calendar Committee; oversees catalogs and external reporting; and participates in University governance, committees, and special projects. The listed duties are approximate and may change according to operational needs.

Requirements

Master’s degree from an accredited educational institution, or an equivalent combination of experience and training providing the required knowledge, skills, and abilities.
Seven to ten years of progressively responsible experience in higher education.
Proven advanced organizational, communication, and technology skills.
Ability to provide strategic leadership and collaborative decision-making and support across a wide range of University constituents.
Experience with Banner or a similar Enterprise Resource Planning system.
Ability to manage technology in a university environment, including registration and student-records software, reporting tools, and educational software such as Canvas and classroom-scheduling systems, especially integrations and interfaces.
Highly developed interpersonal, analytical, problem-solving, organizational, and communication skills.
Adaptability and willingness to improve processes to maximize office efficiency.
Knowledge and understanding of federal, state, and accrediting-agency rules and regulations applicable to higher education.
Sensitivity to treating individuals with dignity and respect in relation to diversity and the University’s mission.
Creative thinking and sound judgment in identifying solutions, addressing University challenges, and improving processes; critical thinking and initiative in evaluating options and supporting effective outcomes.
Flexibility and effectiveness in responding constructively to changing priorities, responsibilities, processes, and technologies.
Commitment to continuous learning, professional development, and improvement, including seeking feedback and remaining open to new ideas and approaches.
Service-oriented approach, with professional communication and timely, effective responses to students, faculty, staff, and other University constituents.
Ability to establish and maintain effective working relationships with the University community.
Ability and willingness to contribute to the University’s mission and respect its Spiritan Catholic identity.

Nice To Haves

Doctoral degree from an accredited educational institution.

Responsibilities

Lead, supervise, and provide strategic direction for the Office of the University Registrar and coordinate personnel and activities supporting academic functions.
Manage functional units covering course information, classroom scheduling, records management, registration, enrollment and degree certification, transcripts, degree clearance, graduation, and technology support.
Research, analyze, and resolve inquiries related to academic policies, registration, grades, records, transcripts, degree clearance, and compliance.
Ensure faculty and staff understand and follow academic policies and procedures.
Lead innovation and recommend implementation of academic systems within academic affairs.
Ensure office staff provide timely, considerate, and helpful service and communicate policies, procedures, and student rights and responsibilities effectively.
Plan and monitor the office budget.
Develop and administer academic policies, including policies for Leaves of Absence and combined Bachelor’s/Master’s programs.
Manage assignments and special projects assigned by the Vice Provost for Academics.
Oversee stewardship, maintenance, and management of current and historical student academic records.
Oversee preparation and release of transcripts, diplomas, credentials, and other academic records and related data.
Oversee collection of midterm and final grades and end-of-term grade and academic-standing processes.
Counsel students on academic records, registration, grades, enrollment status, academic standing, and degree clearance.
Oversee degree clearance for graduating students except those in the Thomas R. Kline School of Law and the Nasuti College of Osteopathic Medicine; coordinate with Schools on program requirements, maintain degree and program audits, and issue diplomas.
Oversee class scheduling and registration; maintain and publish course information and descriptions and ensure online registration materials are accurate and available.
Ensure withdrawals, leaves of absence, complete withdrawals, and related events are compliant and properly documented in student records.
Collaborate with student-services offices, including financial aid and student accounts, to maintain accurate student records.
Safeguard the security and integrity of student academic records and the Duquesne University degree.
Provide strategic leadership and recommendations for academic systems technology and applications supporting student services.
Oversee development and maintenance of Banner Student System and Self-Service Banner; serve as Data Steward for the student module in Banner.
Participate in the Data Governance Committee and assist with identification and resolution of Banner-related and other technical issues.
Participate in reviews and testing of Banner upgrades, patches, and fixes.
Provide Banner end-user support to the office and student-system end-users.
Work with CTS to direct and oversee interfaces and student-data connections involving systems such as Cognos, Stellic, Canvas, Banner Document Management, Student Accounts, Gumberg Library, and Health Services.
Review and maintain the Office of the University Registrar website.
Collaborate with the Provost, Vice and Associate Provosts, and Deans on interpretation, development, and adherence to academic policies and procedures.
Ensure University personnel understand and comply with academic policies and procedures.
Chair the Academic Calendar Committee and develop and maintain academic calendars.
Ensure FERPA compliance, provide FERPA training, and respond to related questions and issues.
Oversee reporting to external agencies, including the National Student Clearinghouse, U.S. Department of Veterans Affairs, and National Collegiate Athletic Association.
Ensure compliance with federal and state requirements and accrediting bodies, including the Middle States Commission on Higher Education, Pennsylvania Department of Education, and Higher Education Opportunity Act.
Evaluate security access and determine appropriate access levels for campus users of student systems, document management systems, and student data.
Oversee publication of annual Undergraduate and Graduate Catalogs.
Participate as a guest on Academic Council and as a voting member of Graduate Council, and serve on additional committees and boards.
Complete other duties as assigned.