University Co-Op Student - Experience (Service Delivery) 4 Months - Toronto - Fall 2026

Hydro One Networks Inc • Toronto, ON

9d • Onsite

About The Position

Hydro One is the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. With roots dating back over 110 years, Hydro One has evolved to meet the changing needs of its customers and communities. The company is focused on providing exceptional customer service and building safe communities. This co-op position offers an exciting opportunity to join the team and gain valuable experience in IT Service Management (ITSM) and IT Operations Management (ITOM).

Requirements

• Currently in 2nd year or 3rd year of a 4-year Business or IT Management program.
• Requires strong working knowledge of Microsoft Excel and the Microsoft Office Suite (Visio/Excel/Word/PowerPoint/SharePoint).
• Demonstrated strong communication, organization, and planning skills.
• Requires knowledge of IT and business administration.
• Ability to function effectively as a team member with a demonstrated ability to be an agent of change.
• Requires excellent analytical, written, and oral communication skills.
• Must be enrolled in post-secondary level studies and returning to full-time studies upon completion of the work term (exceptions made for students requiring a work term to graduate).
• International students must have a proper work permit and Social Insurance Number (SIN).

Nice To Haves

• Working knowledge of PowerBI or other analytics / visualization tools would be a definite asset.

Responsibilities

• Assist in the support of IT Service Management (ITSM) and IT Operations Management (ITOM) tools such as ServiceNow, Splunk and Dynatrace.
• Assist in ongoing project management support of the ITSM and ITOM tools.
• Assist in creating reports, dashboards, and other visualizations to clearly articulate progress, statuses, and risks.
• Communicate with internal teams, peers, and 3rd party vendors to obtain concise information with respect to IT Service Management and IT Operations Management tools.
• Assist in the creation and modification of department processes.
• Receive assignments from supervisors on problems related to assigned area of work.
• Research available resources and contacts required to perform the necessary analysis and propose effective recommendations.
• Work with others, including different team managers and senior staff as required.
• Assist in managing and tracking projects statuses, report on variances.
• Assist in driving project success through timely update requests.
• Perform other duties as required.

Benefits

• Professional development opportunities including project and program management skills, understanding of large software application portfolios, meeting facilitation, briefing note writing, data analysis for business decisions, effective communication and writing skills, knowledge of IT Operations, program and project support experience, problem-solving skills, and learning from diverse IT professionals.
• Opportunity to work with a diverse group of IT analysts, managers and mentors.
• Develop strong organizational and effective time management skills.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree