University Co-Op Student - Customer Experience Analyst - 4 Months- Fall 2026

Hydro One Networks Inc • Toronto, ON

6d • Onsite

About The Position

Hydro One is the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. With roots dating back over 110 years, the company has evolved to meet changing customer and community needs. Currently, Hydro One is focused on providing exceptional customer service and building safe communities. This co-op position offers an exciting opportunity to join the team and contribute to these goals.

Requirements

• Currently enrolled in a university undergraduate program 3rd year or in a university master’s program in Business, Economics, Earth and Social Sciences, Environmental Studies, Public Policy, Computer Science or Math (preferred). Other university programs will be considered.
• Excellent analytical, interpersonal and communication skills with strong research and problem-solving ability
• Familiarity with Microsoft Excel
• English fluency and comfort with report writing
• Must be returning to full-time studies upon completion of the work term, or require a work term to graduate.
• International students must have a proper work permit and a Social Insurance Number (SIN).

Nice To Haves

• Experience in/knowledge of the Electricity Industry (Utilities, Renewables, Conservation, Demand Response, etc.) is preferred
• Familiarity with user-centered design thinking

Responsibilities

• Extract, transform and analyze Distributed Energy Resource Management System datasets in Microsoft Excel
• Research and analyze industry and customer trends to design effective customer engagement strategies
• Analyze and improve customer-facing materials and interaction records to identify and address customer pain points
• Communicate insights in PowerPoint or other formats with clear visualizations to convey complex concepts
• Write reports and prepare presentations for internal briefings and external knowledge sharing
• Facilitate cross-functional collaboration with technical teams and vendors, e.g. preparing meeting materials and actioning next steps
• May perform additional duties upon request

Benefits

• The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions.
• Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree