Universal Vault Specialist I

BOK Financial•Albuquerque, NM

About The Position

The Universal Vault Specialist I receives, processes, verifies, images, and balances deposits from ATMs, commercial and consumer customers, and other financial institutions using automated systems and high-speed equipment. The role ensures customers receive proper credit, performs end-of-day duties and generates a report of work performed, and maintains accuracy to meet service-level agreements. The position is part of a close-knit, diverse team whose work is interdependent and focused on shared goals. The team emphasizes mutual support, empathy, collaboration, and relationships with subject matter experts across the organization.

Requirements

High school completion.
0–2 years of cash-handling experience as a teller or in a retail environment.
Ability to maintain a high level of accuracy.

Responsibilities

Assist with organizing and distributing work to the appropriate processing areas.
Image deposits and balance transactions, using correction tickets for out-of-balance deposits.
Maintain outage limits within teller processing guidelines.
Balance inventory daily by denomination, including checking strapped currency, loose currency, and coin.
Prepare and sell funds to appropriate inventories.
Correspond with internal and external customers regarding deposit information.
Perform daily maintenance on coin machines, high-speed currency counters, desktop currency counters, image machines, and workstations.
Perform end-of-day duties and generate a report detailing work performed.
Ensure proper credit is issued to customers and maintain accuracy to meet service-level agreements.