Universal Community Banker II

First Commerce Bank•Teaneck Township, NJ

15h

About The Position

The Universal Community Banker II supports the paying, receiving, and relationship functions of a branch office. The role serves customers, develops consumer and business account relationships, identifies opportunities to meet customers’ financial needs, and processes routine and complex banking transactions. It also assists with daily branch operations and audits, participates in ongoing training, and cross-trains to help customers when management is not present. The position requires flexibility to travel to other branches within the region and adapt to schedule changes, including evenings and Saturdays or Sundays.

Requirements

High school diploma or equivalent.
At least three years of bank teller cash-handling experience.
A minimum of three years of bank teller experience.
Proficient English reading, writing, and grammar skills.
Proficient analytical and mathematics skills.
Proficient communication, interpersonal relations, and customer service skills.
Proficient PC skills, including working knowledge of Microsoft Excel and Word.
Strong team player.
Flexibility and willingness to travel to other locations or branches within the region and adapt to schedule changes, including evenings and Saturdays or Sundays.

Responsibilities

Greet and serve customers in a friendly and courteous manner.
Identify, develop, expand, and manage consumer and business account relationships, focusing on customers’ needs for financial products.
Identify customers with additional profit potential and develop action plans to expand those relationships.
Address customer questions and concerns and refer them to appropriate internal resources for resolution.
Demonstrate integrity, adaptability, work commitment, and positive performance in all situations.
Participate in ongoing training and cross-train to perform duties needed to assist customers when management is not present.
Assist with daily branch operations, including reporting, audits, ATMs, coin machines, and the main cash vault.
Assist with monthly branch audits, including teller cash, vault cash, ATM, and teller recycling machine audits.
Process routine and complex transactions, including account opening and closing, deposits, withdrawals, loan payments, and transfers.
Travel to other locations or branches within the region and adapt to schedule changes, including evenings and Saturdays or Sundays.