Universal Banker - Heritage Boulevard

Truist Bank•Bowie, MD

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned monies. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular emphasis on outbound calling and Integrated Relationship Management (IRM) activities. The position engages clients through courteous conversation, performs standardized and more complex transactions (with assistance as needed), and educates clients about digital and self-service options such as ATMs, online banking, and mobile banking. It contributes to sales and client outreach, follows established leadership routines, builds product knowledge through meetings and training, and adheres to operational controls, procedures, and risk-management policies. The Universal Banker also serves as a secondary contact for new account openings and problem resolution, offering appropriate products and services.

Requirements

High school diploma or equivalent education.
Two years of teller, cash-handling, or client-service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
Ability to master the personal-computer keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Demonstrated proficiency with basic computer applications, such as Microsoft Office software products.
Ability to travel as needed to accommodate temporary staffing requirements, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
English language fluency.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide a distinctive, consistent client experience through courteous engagement and by conducting standardized and complex transactions, uncovering client needs, and requesting assistance when needed.
Educate clients about ATMs, online banking, mobile banking, and other digital or self-service solutions.
Support the team sales process by making outbound calls, checking for client offers, identifying needs and opportunities, fulfilling needs, or referring clients to appropriate team members or specialists.
Apply Integrated Relationship Management (IRM) to deliver relevant Truist expertise and solutions for clients’ needs.
Participate in established Truist Retail Community Bank Leadership Routines.
Advance individual and product knowledge by attending sales, service, and product knowledge meetings and completing applicable training and web-based learning.
Follow internal controls, operational procedures, and risk-management policies; remain informed about policy and procedure changes to ensure compliance.
Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle a proportionate workload based on branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on the position and division, defined benefit pension plan, restricted stock units, and/or deferred compensation plan