Universal Banker - Vancouver Branch (WA)

Mechanics Bank•Vancouver, WA

3d•Onsite

About The Position

Mechanics Bank is seeking a Universal Banker to work on-site at its Vancouver, Washington branch. Under general supervision, the Universal Banker independently performs basic to moderately complex banking transactions, delivers excellent customer service, and ensures operational quality and accuracy, including cash balancing. The role follows bank policies, procedures, and applicable banking regulations; assists customers; identifies their banking needs; and refers them to or helps them open appropriate products and services. Responsibilities also include complex operational transactions, dual-control and custodial processes, opening basic consumer and business accounts, and identifying and processing applications for basic consumer and business lending opportunities. The employee works with the leadership team toward goals for deposit and relationship growth and operational soundness. The role processes teller transactions and provides deposit services to individuals, fiduciary customers, and small businesses. It opens, closes, and maintains customer accounts; assists with account questions and services; and resolves customer concerns. The Universal Banker profiles customers and recommends suitable deposit and lending products, provides in-person and telephone service, and conducts follow-up calls. The position maintains and balances cash, monitors transactions for fraud, completes ATM and branch balancing and cash orders, and assists with branch opening and closing. Administrative duties include preparing reports and forms, completing compliance training, following internal standards and banking regulations, and potentially participating in branch audits or operational-report reviews. Travel is 10–20%.

Requirements

High school degree or GED; additional experience may be considered in lieu of a degree.
At least 2 years of customer service experience.
At least 1 year of banking and cash-handling experience.
Excellent interpersonal skills, attention to detail, and customer service.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Working knowledge of bank deposit products and services.
Working knowledge of the bank’s consumer loan products.
Basic knowledge of alternative bank services and vendor-provided products.
Ability to persuade customers by explaining the value and benefits of the bank’s products and services.
Knowledge of applicable bank policies and procedures.

Responsibilities

Perform routine teller transactions and accept, verify, and process customer transactions, including deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop.
Serve customers efficiently while maintaining accuracy and complying with policies, procedures, security guidelines, and regulatory requirements.
Provide deposit services to individuals, fiduciary customers, and small businesses.
Open, close, and maintain checking, savings, money market, certificate of deposit, and IRA accounts.
Assist customers with account reconcilement, copies of statements and checks, check orders, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box access.
Assist with account maintenance, online and mobile banking, complex account issues, and customer concerns.
Assist at other branches as needed.
Interview and profile new and existing customers to recommend appropriate banking products and services.
Promote deposit and lending products and services that meet customer needs, and support referrals and account or service openings.
Provide courteous, professional service in person and over the phone; respond to inquiries promptly and accurately; and make follow-up calls to customers.
Maintain and balance cash supplies, follow cash-handling procedures, and balance cash at the end of each shift.
Review transactions for fraud indicators, remain alert to criminal scams, and review accounts before performing overrides.
Ensure new-account documentation is obtained, reviewed, and stored according to bank policy.
Process and balance ATM activity, perform daily branch balancing, and complete cash orders.
Assist with opening and closing the branch in accordance with security procedures.
Prepare data, reports, and forms, including Currency Transaction Reports, Reg CC, holds, and overdraft documentation, to support policy and regulatory compliance.
Complete required compliance training by assigned due dates and maintain compliance with internal standards and federal and state regulations.
Review others’ work for compliance and potentially participate in monthly branch audits or daily operational-report reviews.
Work with the leadership team toward goals for deposit growth, business and consumer relationship growth, and operational soundness.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings plan, tuition reimbursement program, and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days accrued at one hour per 30 hours worked, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on a primary residence loan with $0 origination fees, subject to restrictions.
Retail Incentive Plan eligibility.