Universal Banker - Vancouver Branch (WA)

Mechanics Bank•Vancouver, WA

1d•$21 - $33•Onsite

About The Position

Mechanics Bank is seeking a Universal Banker to work on-site at its Vancouver branch in Washington. Under general supervision, the Universal Banker independently performs basic to moderately complex banking transactions and delivers excellent customer service. The role is accountable for accurate operational work, including cash balancing, and follows bank policies, procedures, and regulatory requirements. It includes assisting customers, identifying their banking needs, referring them to relevant products and services, opening basic consumer and business accounts, and identifying and processing applications for basic consumer and business lending opportunities. The Universal Banker works with the leadership team toward goals for deposit and relationship growth and operational soundness. The position handles routine and complex teller and account-service transactions, supports customers in person and by phone, and promotes deposit and lending products that suit customer needs. It also includes cash management and security, branch balancing and ATM processing, compliance documentation and training, and occasional support at other branches. Travel is 10–20%.

Requirements

High school degree or GED; additional experience may be considered in lieu of a degree.
At least 2 years of customer service experience.
At least 1 year of banking and cash-handling experience.
Excellent interpersonal skills, attention to detail, and customer service skills.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Working knowledge of bank deposit products and services.
Working knowledge of consumer loan products.
Basic knowledge of alternative bank services and vendor-provided products.
Ability to persuade customers by explaining the value and benefits of the bank's products and services.
Knowledge of applicable bank policies and procedures.

Responsibilities

Accept, verify, and process routine to complex customer transactions, including deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop.
Serve customers waiting in line efficiently while maintaining accuracy and following bank policies, procedures, security guidelines, and regulatory requirements.
Provide deposit services to individuals, fiduciary customers, and small businesses; open and close checking, savings, money market, certificate of deposit, and IRA accounts.
Assist customers with account reconciliation, statement and check copies, check orders, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box access.
Assist customers with account maintenance, online and mobile banking, and complex account issues; resolve customer concerns.
Work at other branches as needed.
Interview and profile new and existing customers to recommend appropriate banking products and services, and promote relevant deposit and lending products.
Provide courteous and professional customer service in person and over the phone, and respond to inquiries accurately and promptly.
Follow up with new and existing customers to check satisfaction and answer questions.
Maintain and balance cash supplies, follow cash-handling procedures, and balance cash at the end of each shift.
Review transactions for fraud indicators, remain alert to scams, and review accounts before performing overrides.
Ensure new-account documentation is obtained, reviewed, and stored according to bank policy.
Process and balance ATM activity, daily branch balancing, and cash orders; assist with opening and closing the branch according to security procedures.
Gather data and process reports and forms, including Currency Transaction Reports, Reg CC, holds, and overdraft documentation, to support policy and regulatory compliance.
Complete required compliance training by assigned deadlines.
Maintain compliance with internal operating standards and federal and state regulations, and review others' work for compliance.
Participate in monthly branch audits or daily reviews of operational reports as needed.
Work toward personal goals for deposit growth, business and consumer relationship growth, and operational soundness.

Benefits

Medical, prescription, dental, and vision coverage for eligible employees and family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings plan, tuition reimbursement, and student loan assistance.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings accounts.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Eligible for the Retail Incentive Plan.