Branch Office Specialist - Vancouver, WA

Performance Home Medical•Vancouver, WA

3d•$19 - $23•Onsite

About The Position

Performance Home Medical is seeking a motivated, high-energy Branch Office Specialist to join its Customer Service Team in Vancouver, Washington. The role supports patients, referral sources, and insurance companies by phone and online, and requires reliability, attention to detail, multitasking, and strong people skills in a fast-paced environment. The position includes on-the-job training and a comprehensive onboarding and training program. Previous professional experience or education in healthcare customer service is a plus but not required; medical equipment experience is preferred.

Requirements

Strong computer skills and technological proficiency.
Compassion and empathy, with a commitment to high-quality patient and customer care.
Reliability and responsibility.
Ability to learn quickly.
Ability to contribute as a team player to a professional and positive working environment.
De-escalation skills when problems arise.
Excellent verbal and written communication skills.
Problem-solving ability and a demonstrated track record of high performance.
Positive attitude and willingness to assist the team as needed.
Strong organization and attention to detail.
Ability to type at least 30 words per minute.

Nice To Haves

Previous professional experience or educational background in healthcare customer service.
Experience with medical equipment.

Responsibilities

Assist walk-in patients with check-in for appointments, resupplies, equipment challenges, questions, and other inquiries.
Understand insurance coverage criteria and provide patients with accurate information.
Treat each patient professionally and courteously.
Perform daily scanning.
Route and reconcile undetermined tickets.
Answer incoming phone calls efficiently and courteously.
Troubleshoot patient equipment issues in person and over the phone.
Operate phone systems professionally.
Schedule patient appointments and assist clinicians as directed.
Complete other tasks assigned by the direct supervisor or manager.