Branch Office Specialist - Yakima, WA

Performance Home Medical•Yakima, WA

9d•$19 - $23•Onsite

About The Position

Performance Home Medical is seeking a motivated, high-energy Branch Office Specialist to join its Customer Service Team in Yakima, Washington. The role supports patients, referral sources, and insurance companies by phone, online, and in person. The successful candidate is responsible, reliable, detail-oriented, able to multitask in a fast-paced environment, and committed to providing compassionate, professional patient service. Healthcare customer-service experience or education is a plus but is not required; medical equipment experience is preferred, and the company will train the right candidate. On-the-job training and a comprehensive onboarding program are provided.

Requirements

Strong computer skills and technological proficiency.
Compassionate and empathetic approach, with a commitment to high-quality patient and customer care.
Responsible and reliable.
Quick learner.
Team player who contributes to a professional and positive working environment.
Ability to de-escalate situations when problems arise.
Excellent verbal and written communication skills.
Problem-solving ability and a demonstrated track record of high performance.
Positive attitude and willingness to assist the team as needed.
Highly organized and detail-oriented.
Ability to type at least 30 words per minute.

Nice To Haves

Previous professional experience or educational background in healthcare customer service.
Background in medical equipment; the company will train the right candidate.

Responsibilities

Assist walk-in patients with appointment check-in, resupplies, equipment challenges, questions, and other inquiries.
Understand insurance coverage criteria and provide patients with accurate information.
Approach each patient professionally and courteously.
Complete daily scanning.
Route and reconcile undetermined tickets.
Answer incoming phone calls efficiently and courteously.
Troubleshoot patient equipment issues in person and over the phone.
Operate phone systems professionally.
Schedule patient appointments and assist clinicians as directed.
Perform other tasks assigned by the direct supervisor or manager.