Part Time Universal Banker- Greenwood, SC

SouthState Bank•Greenwood, IN

20h•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. This role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position serves customers accurately, efficiently, and confidentially; explains bank products, services, policies, and procedures; identifies customer needs and refers customers to appropriate services; and supports customer use of self-service technology. Duties include processing banking transactions, balancing daily activity, opening deposit accounts, handling account maintenance and services, resolving customer concerns, and following banking regulations and branch security and audit procedures. Additional duties may include vault responsibilities, training new tellers, and other assigned work.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
Ability to travel to meetings or training as needed.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Understand and explain the bank’s products, services, features, benefits, rules, regulations, and pricing.
Identify customer needs and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional personal appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and, when needed, guide and train new tellers.
Provide safe deposit box access when applicable.
Cash checks, process savings withdrawals within assigned limits, and sell certified checks.
Balance transactions daily; service or balance ATMs and use the branch capture system as applicable.
Follow transaction procedures and branch security and audit procedures to minimize errors and maintain workflow.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers and resolve problems and complaints courteously and discreetly, directing customers with difficult issues to other sources when appropriate.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
Perform vault or backup vault responsibilities when assigned, and complete other duties as assigned.
Attend required training and acknowledge assigned policies.