Part Time Universal Banker- Surfside Beach, SC

South State Bank•Surfside Beach, SC

11d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs in a branch. The role combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position serves customers quickly, accurately, efficiently, and confidentially; develops knowledge of the bank’s products, services, policies, and regulations; identifies customer needs and makes referrals; and helps customers understand and enroll in customer-facing self-service technology. Teller duties include processing account transactions, balancing daily transactions, handling checks and withdrawals within assigned limits, and following security, audit, and operational procedures. FSR duties include opening deposit accounts, handling account maintenance and other services, explaining policies, resolving customer concerns, and maintaining accurate customer-development records. Additional duties may include vault responsibilities, training new tellers, and other tasks as assigned. The role requires assigned orientation, teller and banker training, regulatory compliance training, and policy acknowledgements. The position is generally based at an individual workstation in an open branch lobby inside a heated and cooled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Learn and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
May guide and train new tellers.
May allow customers access to safe deposit boxes.
Cash checks and process savings withdrawals within assigned limits and prescribed procedures.
Sell certified checks and balance transactions daily.
May service or balance ATMs and use the branch capture system.
Follow transaction, workflow, security, and audit procedures and understand security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other account maintenance within assigned limits.
Explain bank policies and procedures to customers.
Resolve customer problems and complaints courteously and discreetly, directing customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development efforts are accurate, timely, and properly distributed.
May perform vault or backup vault responsibilities.
Complete other duties as assigned.
Attend meetings or training as needed, which may require travel.