Universal Banker I

Metro City Bank•Atlanta, GA

10d

About The Position

The Universal Banker provides branch customers with teller transactions, new account opening, address changes, and responses to customer inquiries. The role supports positive customer relationships and teamwork, may help coordinate workflow and train coworkers, and may be responsible for opening or closing the bank. It handles financial transactions and customer information in accordance with applicable bank procedures and BSA/AML requirements, including customer identification, risk assessment, due diligence, OFAC verification, and reporting suspicious activity. The position requires strong customer service, communication, compliance knowledge, integrity, respect, teamwork, job knowledge, and ongoing professional development. The role operates in a professional work environment and routinely uses standard office equipment. It is an Equal Employment Opportunity/Affirmative Action position.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before customers or employees of the organization.
Ability to use standard office equipment and relevant software, including Microsoft Office, Adobe, internet, and email.
Knowledge of BSA/AML regulations and concepts, including CIP, account risk assessment, customer due diligence, CTR, OFAC, cash purchases of monetary instruments, originating and beneficiary banks, TIN, NRA, HIDTA, HIFCA, SAR, placement, layering, and integration.
Knowledge of reporting requirements for currency transactions, cash purchases of monetary instruments, wire transfers, and account openings.
Knowledge of regulations governing consumer laws related to deposit or loan products.
Ability to identify where and to whom suspicious activity should be reported.
Commitment to customer service, personal integrity, confidentiality, respect, teamwork, and continuous learning.

Nice To Haves

Previous teller experience.
Bilingual English/Korean or English/Chinese skills.

Responsibilities

Promote and maintain positive relations with contacts, customers, and potential customers.
Participate as a team member in allocating and coordinating workflow.
May train new employees and answer coworker questions.
May be responsible for bank opening and closing.
Perform teller transactions and open and close the vault.
Promote, explain, and sell banking products.
Prepare customer wire transfers and complete required OFAC verification before submission.
Perform duties in compliance with BSA/AML regulations and requirements.
Obtain adequate Customer Identification Program (CIP) data for wire and monetary-instrument transactions.
Collect appropriate customer information and perform OFAC verification before opening accounts.
Perform risk rating assessments and due diligence for customers.
Maintain and update customer information.
Monitor and report suspicious activity to the BSA Officer.
Provide courteous, clear, and professional communication with customers and coworkers.
Follow policies, procedures, regulations, and conduct and accuracy guidelines related to the role.
Keep knowledge of Metro City Bank products, services, procedures, communications, and assigned compliance courses current.
Use technology and operational knowledge appropriately to perform the job.