Universal Banker -Wynne, AR

Partners Bank•Wynne, AR

About The Position

Partners Bank is hiring a Universal Banker in Wynne, Arkansas. The role is a seasoned, versatile financial position that combines customer service and banking transactions with Account Service Representative, Loan Assistant, and Branch Lead duties as needed. The Universal Banker supports customers, loan officers, and branch operations, and may perform official notary duties. The position also helps lead branch operational activities and supports consistent adherence to the Bank’s standard operating procedures. It involves retail and commercial transactions, cash drawer balancing, loan processing and closing support, and coordination with the Credit Administration Team.

Requirements

High school diploma or equivalent GED.
At least three years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Associate degree in a related field.

Responsibilities

Provide superior customer service by answering questions, investigating and correcting errors, resolving issues, and offering solutions that meet customer needs.
Assume Branch Lead responsibilities as needed.
Oversee consistency, accuracy, and timeliness in applying the Bank’s Standard Operation Procedures as directed by the Director of Retail Services.
Develop and lead the Branch Team in operational activities across the Bank’s retail operational footprint.
Inspect branch operational and retail processes for adherence to prescribed procedures and identify opportunities to improve efficiency and effectiveness.
Conduct quarterly evaluations of CSSs in ASRs with the Director of Retail Services, and provide counseling, coaching, recognition, training, redirection, or disciplinary action when warranted.
Support loan officers with daily operational tasks.
Close loans, manage loan exceptions and renewals, and type routine letters, reports, and forms while maintaining files, copies, and fax documents.
Obtain title work, appraisals, flood certifications, certificates of good standing, corporate articles, lien searches, credit reports, and other documentation needed to prepare loans for closing.
Perform official notary service duties when needed.
Complete post-closing loan work, including disbursing proceeds, paying invoices, filing security documents, and preparing loans for booking.
Process loan payments, loan draws, and other routine loan activities.
Serve as the loan officer’s liaison with the Bank’s Credit Administration Team on loan-related matters.
Perform Account Service Representative duties as needed.
Accept and process retail and commercial checking and savings deposits, including night deposits, verify deposit documents, and issue receipts.
Confirm transaction documents are properly authorized, in the proper form, and within authorized limits.
Make decisions about questionable items presented for cashing, including placing holds to identify uncollected funds.
Accept and process loan, credit line, safe deposit, and tax payments, as well as some commercial relationship payments.
Prepare daily totals and tickets for batch transactions, and assemble transactions for scheduled delivery to the Deposit Operations Department.
Balance transactions and verify cash totals.
Monitor and maintain adequate currency and coin supplies, and balance the cash drawer according to established schedules and performance standards.
Sell excess coin and currency to the vault or purchase coin and currency to maintain an adequate drawer supply.