Universal Banker Rover

CB&S Bank•Florence, AL

12d

About The Position

The Universal Banker Rover serves as a customer ambassador, providing efficient, high-quality face-to-face service at various bank locations. The role primarily performs teller duties, with secondary responsibilities in new accounts. It requires understanding customers’ transaction needs, explaining available options, recommending suitable bank products and services, and directing customers to the appropriate channel or specialist. The position processes routine and specialized banking transactions, maintains accurate cash balances, follows security and compliance procedures, and supports account opening and servicing. It also contributes to customer retention, business development, and community representation, and may take on publicity or digital champion duties. The employee may be assigned additional duties by a supervisor.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience, including clerical, administrative, cash-handling, or customer-service experience.
Ability to interact with customers professionally and in a friendly manner.
Valid driver’s license and proof of insurance; must meet the company insurance provider’s eligibility requirements.
Maintain minimum personal-vehicle insurance limits of $100,000/$300,000/$25,000 when using a personal vehicle for company business.
Comply with bank policies and procedures and state and federal regulations.
Meet high standards of appearance, conduct, and communication.
Analyze, process, and resolve issues competently, accurately, and proficiently.
Demonstrate respect and courtesy toward customers, visitors, and coworkers.
Process customer transactions thoroughly and efficiently.

Responsibilities

Provide courteous, accurate customer service and process transactions efficiently.
Cash checks; accept deposits and withdrawals; process loan payments; and verify customer identification and deposit-slip accuracy.
Prepare cashier’s checks and cash advances, balance ATMs, and perform other specialized teller tasks.
Accurately balance an assigned cash drawer and, as needed, serve as Vault Teller or Vault Teller Backup or operate and balance a Teller Cash Recycler.
Follow internal controls, bank policies and procedures, and applicable state and federal regulations.
Answer questions about accounts and bank products, and attempt to resolve account issues.
Develop product and general banking knowledge through independent study and professional development courses; complete required monthly and quarterly training.
Process or report garnishments, tax levies, subpoenas, counterfeit currency reports, mail, night deposit logs, and negotiable instrument balancing and reporting according to branch procedures.
Open new accounts, explain financial institution products and services, gather customer information, and process new and existing accounts.
Receive deposits and ensure accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Complete arrangements and documentation for special services, including foreign currency exchanges.
Carry out customer retention strategies and proactively prospect for new business.
Refer loans, outside lines of business, and other bank services to appropriate specialists.
As needed, serve as Publicity Coordinator and/or Digital Champion.
Open and close the office according to established security procedures.
Represent the financial institution in community affairs and civic organizations.
Perform other duties assigned by the supervisor.
Operate a motor vehicle for company business while meeting applicable licensing and insurance requirements.