Universal Banker II

Georgia's Own Credit Union•Douglasville, GA

11d•Onsite

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities while supporting the overall success of the branch team. It also provides onboarding support, peer mentoring, operational guidance, and reinforcement of sales and service practices, while maintaining accountability for individual performance and production goals. The Universal Banker II works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity. The position supports members through in-person, telephone, and digital interactions; opens consumer and business membership accounts; assists with account maintenance and problem resolution; processes consumer loan applications; and identifies opportunities to meet members’ deposit, lending, and other financial needs. It also processes transactions and operational activities, supports branch readiness and compliance, maintains individual production goals, and provides peer and onboarding support. The role may rotate among transaction, office, lending, and service duties, provide coverage at other branches, and work a Saturday rotation schedule. The work is performed in an office environment that is well-lighted, heated, and air-conditioned. Employees are typically stationed at a desk or table and may sit or stand for varying periods. The role involves clerical duties using technology and lifting or pushing up to 10 pounds. Employees with lending responsibilities must comply with SAFE Act requirements and keep NMLS registration current. Compensation is $25.00 per hour. Georgia’s Own Credit Union offers medical, dental, and vision coverage and 401(k) matching.

Requirements

High school diploma and equivalent years of experience.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to communicate with members and others at all levels of the Credit Union in written and verbal formats.
Experience with the loan application process and standard or typical internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret and apply financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform math functions such as percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Must pass a background check, including credit, drug screen, bondability, and criminal background checks.
Employees with lending responsibilities must comply with SAFE Act requirements and keep NMLS registration current.
Ability to communicate face to face or through technology, with or without reasonable accommodation.
Ability to sit and stand for varying increments of time and lift or push up to 10 pounds.
Demonstrates member focus, integrity, teamwork, dependability, high work standards, and sound decision-making and judgment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions.
Build member relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist with account maintenance, service requests, and problem resolution.
Process and support consumer loan applications and related documentation.
Conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities; follow up with members and document interactions.
Promote Credit Union products and services through referrals, education, and relationship management, supporting branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, account maintenance transactions, and other member transactions.
Maintain accurate balancing records and perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned.
Use branch technology, systems, and equipment; process operational exceptions and authorized overrides within delegated authority limits.
Support branch readiness, operational compliance, audit preparedness, and adherence to Credit Union policies, procedures, and regulatory requirements.
Serve as a peer mentor and operational resource for branch employees and support onboarding for newly hired Universal Bankers.
Reinforce service standards, sales practices, operational procedures, and member-engagement expectations; assist with training and knowledge sharing.
Collaborate with the Universal Banker Manager to identify development opportunities and operational challenges, and promote teamwork and a positive branch culture.
Maintain individual production goals related to memberships, deposits, lending, referrals, debit activation, and other established measures.
Support business-development and community-engagement activities, member traffic flow, phone coverage, appointments, and branch execution.
Rotate among transaction, office, lending, and service responsibilities according to member and branch needs; provide coverage at other locations as needed.
Support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines.
Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Assist with employee onboarding and training support as directed by branch leadership; employee coaching, scheduling, evaluations, corrective action, staffing decisions, and employee development remain the responsibility of branch leadership.
Work a Saturday rotation schedule and provide coverage at other branches when necessary.
Maintain SAFE Act compliance for lending responsibilities, keep NMLS registration current, and notify the Credit Union within 30 days of changes that must be reflected on the NMLS registry.