Universal Banker II

Georgia's Own Credit Union•Douglasville, GA

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The role combines advanced transaction processing, account opening, lending, service, and relationship-development responsibilities while contributing to branch success. It also supports onboarding, peer mentoring, operational guidance, and consistent sales and service practices while maintaining individual performance and production goals. Working closely with the Universal Banker Manager and/or Area Service Manager, the Universal Banker II promotes service excellence, operational consistency, employee development, member engagement, and branch productivity. The position may provide coverage at other branches and requires participation in a Saturday rotation. This position pays $25.00 per hour.

Requirements

High school diploma and equivalent years of experience; a bachelor's degree is preferred.
Three to five years of experience in a financial branch environment, comparable experience within the financial industry, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate in written and verbal formats with members and others at all levels of the Credit Union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical functions such as percentages and ratios.
Analytical thinking, problem-solving, decision-making, and judgment skills, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Must pass background checks that include credit, drug screening, bondability, and criminal background.
Must meet SAFE Act requirements for lending responsibilities, maintain current NMLA registration, and notify the Credit Union within 30 days of relevant changes to NMLS registration.
Ability to perform essential duties satisfactorily, communicate face to face or through technology with or without reasonable accommodation, sit and stand for varying periods, and lift or push up to 10 pounds.
Demonstrated member focus, integrity, teamwork, dependability, high work standards, and sound decision-making and judgment.

Nice To Haves

Bachelor's degree.

Responsibilities

Deliver exceptional service through in-person, telephone, and digital member interactions; build relationships by identifying needs and recommending appropriate products and services.
Open consumer and business membership accounts and assist members with account maintenance, service requests, and problem resolution.
Process and support consumer loan applications and related documentation; conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
Follow up with members in a timely manner and document interactions in designated systems.
Promote Credit Union products and services through referrals, education, and relationship management, and support branch service, production, and member-experience goals.
Process deposits, withdrawals, loan payments, check cashing, and account-maintenance transactions; maintain accurate balancing records.
Perform vault, ATM, branch-capture, balancing, and reconciliation activities as assigned; demonstrate proficiency with branch technology, systems, and equipment.
Process operational exceptions and authorized overrides within delegated authority; support branch readiness, compliance, and audit preparedness; follow Credit Union policies, procedures, and regulatory requirements.
Mentor branch employees, support onboarding of newly hired Universal Bankers, and reinforce service standards, sales practices, operational procedures, and member-engagement expectations.
Assist with training, knowledge sharing, and skill development; collaborate with the Universal Banker Manager to identify development opportunities and operational challenges; promote teamwork and a positive branch culture.
Maintain individual production goals related to memberships, deposits, lending, referrals, debit activation, and other established performance measures; generate referrals and member relationship opportunities.
Support business-development and community-engagement activities, member traffic flow, phone coverage, appointments, and branch execution.
Rotate among transaction, office, lending, and service responsibilities based on member and branch needs; provide coverage at other locations as needed.
Support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines; communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership.
Serve as a knowledgeable branch resource during high member demand, staffing shortages, or employee transitions, and assist with onboarding and training as directed. Employee coaching, scheduling, performance evaluations, corrective action, staffing decisions, and employee development remain the responsibility of branch leadership.
Maintain current SAFE Act NMLA registration when performing lending responsibilities and notify the Credit Union within 30 days of changes that need to be reflected on the NMLS registry.