Universal Banker II

Georgia's Own Credit Union•Smyrna, GA

11d

About The Position

The Universal Banker II delivers exceptional member service, builds member relationships, supports branch operations, and serves as an experienced resource for branch employees. The position combines transaction processing, account opening, lending, service, and relationship-development responsibilities while contributing to branch performance and production goals. The Universal Banker II supports onboarding, peer mentoring, operational guidance, and consistent sales and service practices. The role works closely with the Universal Banker Manager and/or Area Service Manager to promote service excellence, operational consistency, employee development, member engagement, and branch productivity. The position may provide coverage at other branches and works a Saturday rotation schedule. This position pays $25.00 per hour. Georgia’s Own Credit Union offers medical, dental, and vision coverage, as well as 401(k) matching.

Requirements

High school diploma and equivalent years of experience; a bachelor’s degree is preferred.
Three to five years of experience in a financial branch environment, comparable financial-industry experience, or retail sales experience.
Ability to provide coverage at other branches when necessary and work a Saturday rotation schedule.
Ability to communicate in writing and verbally with members and others at all levels of the Credit Union.
Experience with the loan application process and standard internal operating policies and procedures.
Knowledge of current industry offers, market trends, competitors, and Credit Union lending and member-service policies and procedures.
Ability to interpret financial information, including credit scores, debt, assets, balances, payments, and interest rates, and perform mathematical functions such as percentages and ratios.
Analytical thinking, problem solving, decision making, and judgment, including gathering and applying relevant data to research and resolve issues.
Working knowledge of Microsoft Word, Excel, and PowerPoint.
Must pass background checks, including credit, drug screen, bondability, and criminal background checks.
For lending responsibilities, comply with SAFE ACT requirements and Credit Union policies and procedures; keep NMLS registration current and report relevant changes within 30 days.
Ability to communicate face to face or through technology, with or without reasonable accommodation.
Ability to sit and stand for various increments of time and lift or push up to 10 pounds.
Demonstrated member focus, integrity, teamwork, dependability, high work standards, attention to detail, and sound decision-making and judgment.

Nice To Haves

Bachelor’s degree.

Responsibilities

Deliver member service through in-person, telephone, and digital interactions; build relationships and recommend suitable products and services.
Open consumer and business membership accounts and assist with account maintenance, problem resolution, and service requests.
Support consumer loan applications and related documentation, and conduct consultative conversations to identify deposit, lending, and relationship-growth opportunities.
Follow up with members, document interactions in designated systems, and promote Credit Union products through referrals, education, and relationship management.
Support branch service, production, and member-experience goals, including individual performance goals for memberships, deposits, lending, referrals, debit activation, and other measures.
Process deposits, withdrawals, loan payments, check cashing, and account-maintenance transactions; maintain an accurate balancing record.
Perform assigned vault, ATM, branch-capture, balancing, and reconciliation activities; demonstrate proficiency with branch technology, systems, and equipment.
Process operational exceptions and authorized overrides within delegated authority; support branch readiness, compliance, and audit preparedness.
Follow Credit Union policies, procedures, and regulatory requirements.
Mentor peers, support onboarding of newly hired Universal Bankers, and reinforce service standards, sales practices, operational procedures, and member-engagement expectations.
Assist with training, knowledge sharing, and skill development; collaborate with the Universal Banker Manager on development opportunities and operational challenges.
Promote teamwork and a positive branch culture; generate referrals and support business-development and community-engagement activities.
Support member traffic flow, phone coverage, appointments, and branch execution; rotate among transaction, office, lending, and service responsibilities as needed.
Provide coverage at other locations as needed and support the Universal Banker Manager by reinforcing operational expectations, service standards, and branch routines.
Communicate member concerns, operational issues, staffing challenges, and process-improvement opportunities to branch leadership; serve as a knowledgeable resource during high demand, staffing shortages, or employee transitions.
Assist with employee onboarding and training as directed by branch leadership. Employee coaching, scheduling, performance evaluations, corrective action, staffing decisions, and employee development remain the responsibility of branch leadership.
Maintain current SAFE ACT NMLS registration when applicable and notify the Credit Union within 30 days of changes that need to be reflected in the registry.