Universal Banker II

Home Bank•Mandeville, LA

About The Position

The Universal Banker II performs routine branch operations and builds long-term customer relationships by providing complete, efficient customer service. The role assists with account maintenance and works as part of a team to support high customer satisfaction. Responsibilities include teller operations and opening deposit accounts.

Requirements

High school diploma or equivalent.
At least 1 year of general cash handling, sales, and customer service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate a critical situation.
Ability to work expected Banking Center hours of operation, including Saturdays depending on market and location; travel may be required.
Strong knowledge of daily branch, vault, and ATM operations.
Good credit is required; a credit report is required for employment.
Clear and effective verbal, written, and interpersonal communication skills, with the ability to carry out instructions and communicate clearly with customers and employees.
Ability to be self-directed and motivated, and to work independently or as part of a team with little to no direct supervision.

Nice To Haves

At least 1 year of previous banking experience is strongly encouraged.

Responsibilities

Promptly and accurately handle lobby, drive-thru, night deposit, and bank-by-mail customer transactions in accordance with Home Bank policies and procedures.
Count, verify, and package coins and currency; balance the cash drawer daily; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and potentially serve as vault custodian.
Process daily teller work and ensure debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions.
Engage customers in conversations to build relationships, determine financial needs, and make recommendations.
Contribute to banking center success by achieving assigned branch and line-of-business referral goals.
Maintain working knowledge of the bank’s deposit and lending products and services, and use applicable systems to open deposit accounts, perform maintenance, and enroll customers in services.
Mentor newly hired or promoted team members in support of Home Bank values.
Use good judgment, remain alert to potential fraud, and handle confidential information discreetly.
Maintain a neat workstation and ensure supplies are available and organized to present a professional environment.
Perform other duties as required or assigned by leadership.