Universal Banker II

Salem Five Bank•Danvers, MA

12h•$45,000 - $60,000

About The Position

Salem Five is hiring a Universal Banker II to support branch sales, customer service, and banking operations. The role builds customer relationships, identifies financial needs, recommends suitable products and services, and contributes to branch sales goals. Universal Bankers perform both traditional sales and teller functions and must learn and follow the Bank’s branch operating, audit, and compliance procedures. The position may be designated as a key-holder; when so designated, the employee may open or close the branch and serve as manager on duty in the absence of the Manager or Assistant Manager. In that capacity, the employee exercises sound judgment, makes policy decisions as necessary, and may participate in hiring and developing junior staff and provide training and coaching. The role requires federal registration through the National Mortgage Licensing System (NMLS), with the individual record maintained in good standing and renewed annually. The stated salary range is $45,000–$60,000, plus incentives.

Requirements

High school diploma or equivalent.
Two years of experience in a retail or banking environment.
Proven success delivering a superior experience in a customer-centric environment.
Federal registration through the National Mortgage Licensing System (NMLS), with individual records in good standing and annual renewal.
Ability to learn and adhere to branch operations, audit, and compliance policies and procedures.
Working knowledge of banking products and services and the ability to learn their functions and benefits.
Ability to build relationships and alliances with customers and colleagues.
Proficiency with Salem Five’s digital technology offerings.
Proficiency with smartphones and downloading applications, including basic texting, email, and application management.
Proficiency with desktop applications including MS Office (Excel, Word, PowerPoint, and Outlook).
Proficiency using the Internet on mobile and desktop devices to search for and locate information.
Willingness to embrace new and emerging technologies.

Nice To Haves

Supervisory experience.

Responsibilities

Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
Work with branch management and internal business partners to uncover customer needs and make referrals for products and services such as business loans, merchant services, insurance, and investments.
Conduct sales activities including needs discovery, solution recommendations, closing, onboarding, follow-up, outbound calls, and recording customer contacts in the Bank’s system of record.
Participate in team meetings, contribute to branch sales goals and divisional campaigns, and celebrate team successes.
Create a personal connection with each customer, explore their financial needs, make informed product and service recommendations, and provide suitable financial solutions.
Learn and follow branch operating procedures, including check cashing, deposits, settlement, account opening, debit card issuance, branch opening and closing, audits, compliance, vault management, and ATM management.
Perform both sales and teller functions as part of universal branch banking.
When designated as a key-holder, open and close the branch as scheduled and serve as manager on duty when the Manager or Assistant Manager is absent.
When serving in a management capacity, exercise sound judgment and make policy decisions as necessary.
Participate in interviewing, hiring, and developing junior branch staff, and serve as a trainer and coach.