Universal Banker II

United Fidelity Bank•Chicago, IL

About The Position

The Universal Banker II is a key customer-service role and the face of UFB. The position provides friendly, efficient service to existing and potential customers while carrying out frontline banking functions, including teller services, account opening and maintenance, cash management, product education, and community business development. The role supports branch growth by identifying customer needs, recommending suitable products and services, and meeting individual sales, referral, operational, and community-involvement goals. The associate must comply with bank policies, procedures, disclosures, regulations, and consumer privacy requirements. They perform teller and vault functions, investigate and correct errors, process wire transfer requests, complete branch reports, and provide transaction decisions within assigned procedural limits. The role also includes supporting management, developing product and service knowledge, representing UFB in community affairs, and performing Bank Secrecy Act duties under the guidance of the BSA Officer. This position works in a typical office or bank environment, with extended computer-screen viewing and possible periodic travel. Weekend and evening work is required; the schedule is 32–40 hours per week, and a Saturday rotation may be required. The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools, or controls; regularly lift items weighing up to 10 pounds; and use manual dexterity and coordination for equipment such as computers, phones, and calculators.

Requirements

High school diploma or GED.
Two or more years of banking experience.
Previous cash-handling experience.
Strong customer-service focus.
Excellent interpersonal, written, and verbal communication skills.
Strong analytical skills and sound judgment.
Advanced organizational and time-management skills.
Proficiency in Microsoft Outlook Suite of Products.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

At least two years in a customer-contact or sales position, or equivalent.

Responsibilities

Comply with bank policies, procedures, disclosures, regulations, and consumer privacy requirements.
Provide customer services, explain available products and services, gather information, and open and maintain accounts.
Proactively cross-sell UFB products and services based on customer needs.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Perform teller duties, investigate and correct errors, and input wire transfer requests.
Verify money received or sent for vault deposits at designated times; balance the vault and branch daily and maintain predefined cash limits.
Review and complete branch reports.
Provide overrides and transaction decisions to tellers for items within assigned procedural limits.
Refer customers to appropriate bank personnel to meet their financial needs.
Support management as needed.
Drive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Continually increase product and service knowledge, including eServices, Health Savings Accounts, IRS, consumer loans, merchant capture, ACH, wire transfers, Positive Pay, and retail and business mobile apps.
Represent UFB in community affairs and civic organizations, during and after business hours.
Work toward individual sales, referral, operational, and community-involvement goals.
Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.