Universal Banker II

Peapack Private Bank & Trust•Chester, NJ

20d•$41,556 - $48,000

About The Position

Peapack Private Bank & Trust is hiring a Universal Banker II to provide exceptional service to existing and potential clients and manage the client experience. The role identifies cross-sell opportunities, makes referrals to partner business lines, executes service requests and transactions, and may assume management responsibilities within approved limits when the Retail Private Banker and Retail Client Experience Manager are absent. The employee is expected to communicate effectively, use technology confidently, recognize sales and deposit growth opportunities, and consistently put clients first while supporting a one-team culture. The Universal Banker II develops consumer and business account relationships, learns and promotes branch technology, opens and services banking products, and processes client transactions. The role also supports daily branch operations, including reporting, audits, cash-vault balancing, cash shipments, and ordering coin and currency. The employee protects client and bank confidentiality, follows internal policies and external regulations, and provides thoughtful, proactive service. The position requires flexibility to work within the stated banking hours: Monday, Tuesday, Wednesday, and Friday from 8:30 a.m. to 5:00 p.m.; Thursday from 8:30 a.m. to 6:00 p.m.; and Saturday from 8:30 a.m. to 12:00 p.m. A high school diploma, GED, or equivalent is required. A Notary Public commission and maintaining customer files are also required. Customer experience in retail or hospitality is preferred, and banking experience is a plus. The approximate pay range is $41,556 to $48,000, with an opportunity to earn performance-based incentives. The employer notes that final compensation may vary based on factors such as knowledge, skills, abilities, and geographic location.

Requirements

High school diploma, GED, or equivalent.
Flexibility to work the stated banking hours, including Saturday hours.
Maintain customer files.
Notary Public commission.
Ability to meet client needs and provide excellent service.
Ability to work collaboratively and build effective internal and external relationships across organizational levels.
Willingness to learn the bank's products, procedures, and services and to give and receive feedback.
Initiative to improve client experience and team efficiency.
Integrity, adaptability, work commitment, and a positive professional manner.
Ability to comply with internal policies and external regulations and apply relevant procedures in real situations.

Nice To Haves

Customer experience in retail or hospitality.
Banking experience.
Strong communication skills, enthusiasm, and technological savvy.
Ability to recognize sales and deposit growth opportunities.

Responsibilities

Provide exceptional, courteous service to existing and potential clients, anticipating their needs and delivering personalized hospitality.
Learn and follow required service protocols and best practices.
Learn current branch technology, introduce it to clients, and educate them on its use.
Develop, expand, and manage consumer and business account relationships, identifying additional client needs and profit potential and creating action plans to grow relationships.
Identify cross-sell opportunities and refer clients to partner business lines.
Participate in ongoing training and regular sales meetings.
Understand the roles of business partners and the bank's products and services to identify expressed and unexpressed client needs.
Open offered products, including checking, money market, certificates of deposit, IRAs, and NetTeller accounts; issue debit cards; and complete credit card and loan applications.
Process deposits, withdrawals, transfers, loan payments, IRA and CD transactions, account closings, and account maintenance.
Provide supervisory overrides and review transactions when the Retail Private Banker and Retail Client Experience Manager are absent.
Assist with daily branch operations, including reporting, audits, proving the main cash vault, preparing cash shipments, and ordering coin and currency as needed.
Ensure work is processed and proofed at the end of each day.
Maintain confidentiality of the bank and its clients and comply with internal policies and external regulations.
Apply critical thinking, logic, and reasoning to identify solutions and approaches to problems.
Stay current on relevant banking regulations, including Reg. DD, Reg. CC, BSA, CRA, the Right to Financial Privacy Act, and FDIC insurance provisions.
Maintain customer files.
Maintain a Notary Public commission.
Assist Branch Management, Community Bankers, and Commercial Loan Officers with business calls to existing and prospective clients.
Adapt to changing priorities, seek opportunities to learn and improve, use AI and technology tools responsibly, exercise sound judgment and ownership, and provide proactive client service.