Universal Banker II

Accounts•Warren, NJ

20d

About The Position

Peapack Private Bank & Trust is seeking a Universal Banker II to provide exceptional service to existing and prospective clients. The role manages the client experience by identifying cross-sell opportunities, referring clients to partner business lines, and completing service requests and transactions. The Universal Banker II may assume management responsibilities within approved limits when the Retail Private Banker and Retail Client Experience Manager are absent. The position develops and manages consumer and business account relationships, helps clients use branch technology, opens and services banking products, and supports daily branch operations. The successful candidate communicates well, recognizes sales and deposit growth opportunities, acts with sound judgment, maintains confidentiality, and delivers proactive, personalized service while following bank policies and applicable regulations.

Requirements

High school diploma, GED, or equivalent required.
Must be flexible to work within the stated banking hours: Monday, Tuesday, Wednesday, and Friday 8:30 a.m.–5:00 p.m.; Thursday 8:30 a.m.–6:00 p.m.; and Saturday 8:30 a.m.–12:00 p.m.
Must maintain a Notary Public commission.
Must maintain customer files.
Strong communication skills and technological savvy.
Ability to recognize sales and deposit growth opportunities and exceed client and prospect expectations.
Ability to work effectively with others and build relationships internally and externally, including interacting with all organizational levels.
Integrity, initiative, adaptability, work commitment, and a positive approach in varied situations.
Willingness to learn bank products, procedures, and services, and to give and receive feedback.
Ability to apply sound judgment and comply with bank policies and applicable regulations.
Professional dress and behavior.

Nice To Haves

Customer experience in retail or hospitality is preferred.
Banking experience is a plus.

Responsibilities

Learn and provide service according to clients’ preferences, following required service protocols and best practices.
Learn current branch technology, introduce it to clients, encourage its use, and explain how to operate it.
Develop, expand, and manage consumer and business account relationships to meet clients’ financial needs.
Identify clients with additional profit potential and develop plans to expand those relationships.
Participate in ongoing training and regular sales meetings.
Understand partner roles and the bank’s products and services to identify clients’ and prospects’ expressed and unexpressed needs.
Open products including checking, money market accounts, CDs, IRAs, Netteller, and debit cards; complete credit card and loan applications.
Process transactions including deposits, withdrawals, transfers, loan payments, IRA and CD transactions, and account closures and maintenance.
Provide supervisory overrides and transaction reviews when the Retail Private Banker and Retail Client Experience Manager are absent.
Assist with daily branch operations, including reporting, audits, proving the main cash vault, preparing cash shipments, and ordering coin and currency as needed.
Ensure work is processed and proofed at the end of each day.
Maintain the confidentiality of the bank and its clients while providing courteous and efficient service.
Anticipate client needs when promoting bank products and services.
Apply critical thinking, logic, and reasoning to identify solutions and approaches to problems.
Comply with internal policies and external regulations, and apply knowledge of policies and procedures in real situations.
Stay current with applicable banking regulations, including Reg. DD, Reg. CC, BSA, CRA, the Right to Financial Privacy Act, and FDIC insurance provisions.
Maintain customer files.
Maintain a Notary Public commission.
Assist Branch Management, Community Bankers, and Commercial Loan Officers on business calls to existing and prospective clients.
Respond effectively to changing priorities and business needs; demonstrate curiosity, continued learning, responsible use of AI and technology tools, ownership, and critical thinking.
Deliver thoughtful, proactive, personalized service and work collaboratively with colleagues.