Universal Banker II-Hale St. Branch

Align Credit Union•Lowell, MA

9d•$22 - $26

About The Position

The Universal Banker II is a seasoned sales and service professional responsible for cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective members. The role provides exceptional service and helps meet members’ financial needs by servicing existing products and services, recommending new products and services, and completing member requests. The position performs functions to provide the highest level of service and responsiveness to credit union members within the scope of the employee’s authority and expertise. The role also supports branch operations, follows security and compliance procedures, maintains advanced knowledge of deposit-account legal matters, and helps coach and train branch staff. At the Hale St. branch, the position also assists members with Safe Deposit Boxes. The expected base pay rate is $22.00–$26.00 per hour, with compensation potentially varying based on relevant experience, skills, competencies, and certifications. The schedule is Monday through Friday, 7:30 AM–5:00 PM, with fluctuating Saturdays from 8:45 AM–12:30 PM, for 40 hours per week.

Requirements

Maintain a strong knowledge of credit union products and services.
Maintain advanced knowledge of legal aspects of deposit accounts, including powers of attorney, trusts, and deceased members’ accounts.
Comply with applicable security, compliance, and regulatory requirements, including OFAC and BSA.
Become and maintain status as a Notary Public.

Responsibilities

Deliver exceptional member experiences by consistently demonstrating behaviors aligned with Align CU’s values and member service standards.
Proactively connect with members through needs-based conversations to deepen relationships.
Achieve assigned member service and sales goals.
Identify and understand members’ financial needs and maintain relationships throughout the member lifecycle.
Recommend appropriate solutions and refer members to product specialists for needs such as wealth management, real estate, and commercial lending.
Complete member requests, including opening accounts; processing personal, automobile, and equity loan applications and closings; handling mortgage applications and servicing requests; issuing and maintaining debit cards; and conducting routine banking transactions.
Participate in branch operational tasks, including audits, cash settlements, ATM tasks, and cash recycler tasks, using dual control where applicable.
Participate in branch opening and closing procedures.
Take ownership of member issues and resolve them efficiently, assisting with basic to complex situations.
Maintain strong knowledge of credit union products and services and introduce members to available options.
Accurately execute sales, servicing, banking transactions, and operational tasks while following security, compliance, and Employee Accuracy policies and procedures.
Increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
Administer supervisor overrides for restricted transactions appropriately and within assigned limits, taking responsibility for approved transactions.
Maintain advanced knowledge of legal aspects of deposit accounts, including powers of attorney, trusts, and deceased members’ accounts.
Comply with Align CU policies and procedures and applicable regulations, including OFAC and BSA requirements.
At the Hale St. branch, provide members access to Safe Deposit Boxes and open and close boxes as needed.
Become and maintain status as a Notary Public.
Assist the supervisory team with educating, motivating, and coaching branch staff to meet sales and service opportunities, goals, and credit union objectives.
Train and coach less experienced team members.