Universal Banker II - St. George

Southstate Bank•Saint George, UT

2d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. Working in the dual capacity of Teller and Financial Services Representative (FSR), the role provides customer service for transactions and account management, seeks to attract, expand, and retain customer relationships, and contributes to the bank’s financial growth. The position is located at the St. George branch. The role serves customers quickly, accurately, efficiently, and confidentially; understands the bank’s products and services; identifies customer needs; and makes referrals to expand customer relationships. It also supports customers with self-service technology and complies with banking regulations, including Regulation CC and the Bank Secrecy Act. Teller work includes processing savings, checking, and loan transactions; cashing checks; processing withdrawals; selling certified checks; balancing transactions; and potentially servicing ATMs, using branch capture, assisting with safe deposit box access, and guiding new tellers. FSR work includes opening deposit accounts, handling stop payments, wire transfers, and account maintenance within assigned limits, and resolving customer questions and complaints. Additional duties may include vault or backup vault responsibilities, approving teller transactions within increased limits, and signing off on checks.

Requirements

At least 18 months of teller or cash-handling experience.
At least six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
High school diploma or equivalent.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional appearance.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and, as needed, guide and train new tellers.
Cash checks, process savings withdrawals within assigned limits, and sell certified checks.
Balance transactions daily and, as needed, service or balance ATMs and use the branch capture system.
Follow transaction, workflow, security, and audit procedures and understand the operation of security devices.
Open new deposit accounts and handle stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain bank policies and procedures, resolve customer problems and complaints courteously, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure customer-development records, reports, and correspondence are correct, timely, and properly distributed.
As applicable, perform vault or backup vault duties, approve teller transactions within increased limits, and sign off on checks.
Perform other duties as assigned.