Universal Banker I (King George)

C&F Bank•King George, VA

2d•Onsite

About The Position

The Universal Banker acquires, manages, and retains customer relationships while delivering the C&F Customer Experience. The role responds to customer needs, performs branch transactions, and turns branch visits into opportunities to build relationships and grow earning assets. The Universal Banker proactively contacts current customers to schedule relationship reviews, deepen existing relationships, and acquire new customers through referrals, prospecting, and other lead sources. Occasional networking events and business development activities are also part of the role. The position combines customer relationship development and business growth with operational risk management and teamwork. It includes learning and recommending bank products and services, supporting small-business development, protecting customer information, and providing coverage at other branches as needed. Work is performed on-site in a retail branch. Travel to other Bank locations and a temporary assignment at a designated training branch for approximately 7–12 consecutive weeks are required.

Requirements

High school diploma or GED.
At least one year of teller or cash-handling experience.
At least one year of customer relationship-building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with customers and prospects.
Ability to deepen and enhance customer relationships.
Demonstrated proficiency with basic computer applications, such as Microsoft Office.
Ability to travel to other branches within a geographic region for temporary staffing needs and training.
Ability to travel to all Bank locations, including subsidiaries, and maintain reliable independent transportation for commuting and business-related travel.
Ability to provide personal transportation is required.

Nice To Haves

One year or more of branch banking or lending experience.
Experience sourcing and prospecting for new clients and building relationships.
General knowledge of bank operations, policies, and procedures.
Ability to generate demand through prospecting and setting meetings.

Responsibilities

Build trust and lasting customer relationships by making personal connections, asking open-ended questions, listening, and educating customers.
Learn and explain products, services, and procedures, and recommend appropriate financial solutions using a consultative approach.
Review customer accounts and make appropriate decisions regarding requested transactions.
Meet individual and team goals through in-person and outbound customer activities, including C&F Relationship Reviews.
Acquire new consumer relationships through internal and external leads, referrals, prospecting, and networking or community events.
Build collaborative working relationships with internal partners across business and commercial banking, customer service, operations, credit services, mortgage, wealth management, and treasury solutions.
Connect customers with technology and support branch business development, revenue, and new-customer acquisition.
Develop small-business expertise and growth through face-to-face appointments, outbound calling, and prospecting.
Participate, as approved, in civic, government, professional, business, and community organizations and activities to develop business and brand awareness.
Comply with BSA/CIP requirements, submit customer documentation accurately and promptly, and resolve tracking items within specified guidelines.
Complete delegated operational risk-management tasks and follow information-security policies to protect customer information.
Balance the cash drawer at the end of the day.
Provide fill-in staffing at other market branches as needed.
Participate in and occasionally lead parts of daily huddles and weekly team meetings; lead C&F Active Site Leadership when not serving a customer.
Travel to Bank locations as required and attend a designated training branch for approximately 7–12 consecutive weeks.